Brenda Terwilliger

Alma,MI

Summary

Resourceful Customer Service Representative gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Insurances and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 21 years of Customer experience

Overview

years of professional experience

Work History

Customer Service Representative

R1 RCM, Inc

Southfield, MI

04.2021 - Current

I provide exceptional customer service to many patients, helping them with understanding their billing, adding the Insurance to their accts, helping them with payment arraignments, paying their bill, sending information about Financial service and adding discounts if they have no insurance, and helping them set up their portal to view their accts
I work on dual screens and have experience working on multiple screens
Assisted customers with a warm and professional attitude
Processed refunds and customer transactions
Assisted customers with questions
Kept records of customer complaints
Handled emails, inbound calls, and outbound calls
Managed customer accounts
Monitored claims and physician-related services
Performed data entry for customer information

Customer Service Associate

SOARING EAGLE CASINO AND RESORT

Mount Pleasant, MI

04.1999 - 12.2021

Assist customers on the phone daily Selling packages and rooms, Assist with gift certificates for the casino and hotel, assisting customer with billing issues, and charged credit cards on a daily basis
Made sure the customers billing address was correct in our system fulfilling the customers needs.

Education

School Graduate - Business

Normal Community High School

01.1975

Skills

Customer Service (10 years)
Call Center (10 years)
Computer Skills (10 years)
Office experience
Retail sales
Social listening
Data entry
Typing
Hospitality
Microsoft Outlook
Windows
10 key calculator
Microsoft Office

Live chat
English
Phone etiquette
Computer literacy
Computer hardware
Customer support
Quality assurance
Avaya
Communication Skills
Sales
Administrative Experience
Cold Calling

Accomplishments

I have received many accomplishments including the star of excellence award with great customers service skills and reviews from my customers
I am very good at dealing with customers and helping them in any way that I possibly can
Skills Used
Computer skills, Opera and window, Billing and accounting skills, and working well with a team

Additional Information

Authorized to work in the US for any employer
Awards , Star of Excellence April 2014 Outstanding customer service

Love meeting new people

I have gained so much Hospitality and Customer service skills from working at Soaring Eagle Casino and Resort, We had what we call a Pillar of Excellence Book that had all the

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