Brenda Thacker
K
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Customer-focused professional with successful 30 year career in food sector. Dynamic successful applying customer service and management in busy business environment.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Route Driver
Salina Journal
Abilene, KS
01.2005 - Current
- Logged mileage, stops, orders and carton counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Planned daily rounds to determine most efficient way to distribute newspapers.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Decreased customer dissatisfaction [Number]% by providing on-time or ahead of schedule delivery. .
- Delivered 90 newspapers per day.
- Received, counted and inspected inventory for delivery.
- Developed strong customer base through efficient and reliable service.
Shift Manager
Arbys Restaurant
Abilene, KS
05.2019 - 04.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Home Health Care Provider
Self-employed
Abilene, KS
01.2001 - 01.2018
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Completed household management tasks for clients within private home settings.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Followed nutritional plans to prepare optimal meals.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Documented vital statistics and coordinated with health care providers.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Shift Leader
Burger King
Abilene, KS
01.2005 - 01.2010
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Analyzed sales figures and identified areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Applied Science - General Studies
Cloud County Community College
Junction City, KS 01.2022 - Current
Certificate - CNA
Salina Area Technical College
Salina, KS 01.2000 - 06.2001
Skills
Complaint resolution
Cash Handling
Strong verbal and written communication
Creative problem-solving
Self-Motivated
Timeline
Associate of Applied Science - General Studies
Cloud County Community College
01.2022 - Current
Shift Manager
Arbys Restaurant
05.2019 - 04.2023
Route Driver
Salina Journal
01.2005 - Current
Shift Leader
Burger King
01.2005 - 01.2010
Home Health Care Provider
Self-employed
01.2001 - 01.2018
Certificate - CNA
Salina Area Technical College
01.2000 - 06.2001