Brenda Thrower
Romulus,MI
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Sales Associate
Tj Maxx Dept Store
05.1991 - 04.1993
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Engaged with customers to build rapport and loyalty.
Supervisor
University Of Michigan Hospital
06.2000 - Current
- Generated reports detailing findings and recommendations.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained compliance with company policies, objectives, and communication goals.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated customer needs and feedback to drive product and service improvements.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted regular reviews of operations and identified areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Food Service Worker
University Of Michigan, Medical Center IT
06.1977 - 12.1983
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Processed customer payments and balanced cash drawers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Patient Transporter
University Of Michigan
04.1983 - 06.2000
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Helped other staff with patient transfers by moving patients between departments.
- Responded to emergency situations to help with lifting and transporting patients.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Cleaned, sanitized and moved hospital equipment.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
Education
Associate Of Business Administration - Business Administration
Colorado Tech University
Colorado Springs, CO04.2024
Skills
- ICD-10 (International Classification of Disease Systems)
- Perimeter Patrol
- Supervising Employees
- Mentoring
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Certification
- Licensed Job Title - Timeframe
- Area of expertise License - Timeframe
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
Languages
English
Full Professional
Timeline
Supervisor
University Of Michigan Hospital
06.2000 - Current
Sales Associate
Tj Maxx Dept Store
05.1991 - 04.1993
Patient Transporter
University Of Michigan
04.1983 - 06.2000
Food Service Worker
University Of Michigan, Medical Center IT
06.1977 - 12.1983
Associate Of Business Administration - Business Administration
Colorado Tech University
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