Brenda Titshaw
Fayetteville,Georgia
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
Work History
Bartender
Southern Roots Tavern
01.2018 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Front of House Manager
Starshines
11.2020 - 04.2023
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists
- Boosted customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied
- Monitored liquor costs and adjusted employees' techniques to reduce use
- Formulated sales strategies for FOH team and recommended strategies for product rotation, purchasing and pricing of liquor beverages
- Handled ordering, inventory management and tracking as part of practical budget control strategies
Server
Outback Steakhouse
02.2019 - 09.2020
- Demonstrated hospitality and customer service while greeting tables
- Kept food service and preparation areas clean and neat
- Restocked service stations to maximize availability
- Reconciled cash tills from dining sales as part of closing duties
- Memorized menu additions, changes and limited offerings
- Listened to guest needs and responded promptly for personalized service
- Communicated professionally with customers, colleagues and supervisors
Bartender/Server
Corner Tavern
02.2014 - 02.2019
- Exceeded customer service expectations to earn positive feedback
- Maintained thorough understanding of ingredients and preparation of menu items
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Promoted warm, fun atmosphere for guests and team members
- Created specialty cocktails following complex recipes
- Balanced efficiency with exceptional service to manage guests in high-volume environment
Farmer
Ohana Farms of Georgia
06.2024 - Current
- Communicated with service manager and veterinarians regarding herd health
- Ran successful team of workers, training and mentoring each in proper procedures
- Operated heavy equipment, including mowers, edgers and trimmers to maintain lawn areas
- Managed livestock by providing feed, water, shelter, and healthcare
- Collaborated with local agricultural organizations to stay informed about industry developments and opportunities
- Provided daily leadership and direction to farm staff
- Performed routine maintenance on farm buildings, fences, gates, and other infrastructure elements
- Prevented inventory loss by properly managing environmental conditions
- Minimized business concerns by maintaining strict safety standards and regulatory compliance of farm operations
- Inspected orchards and fields to determine crop maturity and condition
Education
High School Diploma -
Faith Academy
Stockbridge, GA04-2014
Skills
- Operations Management
- Relationship Building
- Workplace Safety
- Quality Assurance
- Handling Customer Complaints
- Herd health management
- Team Leadership
- Safety Procedures
Timeline
Farmer
Ohana Farms of Georgia
06.2024 - Current
Front of House Manager
Starshines
11.2020 - 04.2023
Server
Outback Steakhouse
02.2019 - 09.2020
Bartender
Southern Roots Tavern
01.2018 - Current
Bartender/Server
Corner Tavern
02.2014 - 02.2019
High School Diploma -
Faith Academy
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