Brenda Toles
Decatur,GA
Summary
Enthusiastic Administrative Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job expectations and training in office management motivated to learn, grow and excel within the cooperation.
Overview
23
23
years of professional experience
Work History
Verification Specialist
Crescent Mortgage
Atlanta, GA
11.2020 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Determined appropriateness of payers to protect organization and minimize risk.
- Verified client information by analyzing existing evidence on file.
Administrative Assistant
Bright Horizon Educational Center
College Park, GA
02.2015 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Precertification Specialist
Emory University Hospital
Atlanta, GA
02.2000 - 06.2015
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using [Software].
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
No Degree - Business Administration And Management
Ashford University
San Diego, CAAssociate Of Applied Science - Early Childhood Special Education
Atlanta Technical College
Atlanta, GA05.1991
Skills
Customer Service
Proficiency with email platforms
Time & Database management
Phone etiquette
Editing and proofreading
Inventory and supply management
Attention to detail
Knowledge of printers, scanners and faxes
Great written and oral communication
Interpersonal skills
Timeline
Verification Specialist
Crescent Mortgage
11.2020 - Current
Administrative Assistant
Bright Horizon Educational Center
02.2015 - 09.2020
Precertification Specialist
Emory University Hospital
02.2000 - 06.2015
No Degree - Business Administration And Management
Ashford University
Associate Of Applied Science - Early Childhood Special Education
Atlanta Technical College
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