Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Brenda Torres

Kewanee,IL

Summary

Accomplished Office Administrator and Digital Order Processor with a proven track record at companies like Walmart, enhancing customer engagement and streamlining order processing. Expert in office management and strategic planning, excel in workforce management and customer relationship management, significantly improving operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Digital Order Processor

Walmart
08.2022 - Current
    • Process customer orders in line with established policies and procedures.
    • Receive and followed pick sheets to gather merchandise for customer orders.
    • Generate invoices and shipping labels to properly bill and ship customer orders.
    • Update company tracking system with latest information.
    • Communicate with customers to address order inquiries, changes and cancellations.

Office Administrator

Excelled Sheepskin and Leather Warehouse
07.2015 - 08.2022
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Certificate - Medical Assisting

Carl Sandburg College
Galesburg, IL
05.2024

Skills

    • Workforce Management
    • File Maintenance
    • Customer Engagement
    • Document Scanning
    • Strategic Planning
    • Inventory Management
      • Office Administration
      • Time Management
      • File Organization
      • Customer Relationship Management (CRM)
      • Document Management
      • Office Management

Languages

English
Professional Working
Spanish
Professional Working

Software

Microsoft applications

Timeline

Digital Order Processor

Walmart
08.2022 - Current

Office Administrator

Excelled Sheepskin and Leather Warehouse
07.2015 - 08.2022

Certificate - Medical Assisting

Carl Sandburg College

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Brenda Torres