Brenda Torres
Albuquerque,NM
Summary
Results-driven Registration Specialist with extensive experience in patient registration, insurance verification, and medical record management. Proven track record in streamlining workflows to enhance operational efficiency and improve patient satisfaction. Strong communicator skilled in problem-solving and multitasking in high-pressure environments, dedicated to delivering quality care and exceptional service.
Overview
2
2
Languages
28
28
years of professional experience
Work History
Patient Registration
Christus Sint Vincent
Santa Fe, New Mexico
01.2026 - Current
- Provided technical assistance to staff on various aspects of the EHR system, such as patient registration, billing, scheduling.
- Entered demographic data into computer system for patient registration purposes.
- Managed patient registration and scheduling for medical services.
- Assisted with patient registration, including insurance verification and medical record creation.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Generated weekly and monthly reports summarizing key performance indicators related to patient registration activities such as average wait times.
- Provided assistance with completing forms related to patient registration processes.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with patient registration, scheduling appointments, and verifying insurance coverage.
- Provided a positive first impression by greeting patients warmly. and visitors in a friendly manner, providing assistance with patient registration and inquiries.
- Supported patient registration efforts by collecting necessary information and documentation. and insurance verification processes.
- Utilized medical software for patient registration, scheduling, and records management.
- Provided assistance with scheduling appointments to optimize patient flow. appointments and patient registration.
- Assisted with patient registration by verifying insurance coverage and collecting co-payments.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Collaborated with IT personnel regarding upgrades and enhancements associated with software used for patient registration purposes.
- Evaluated changes in payer regulations and guidelines to enhance patient registration processes.
- Performed audits of patient registration documents to ensure accuracy.
- Managed patient registration process including intake forms, insurance verification.
- Provided assistance with completing paperwork related to new patient registration or existing patient updates.
- Performed patient registration and scheduling of appointments.
- Participated in meetings and conferences related to patient registration matters.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
- Assisted with patient registration processes, including verifying insurance information and collecting co-payments.
- Adhered to established departmental policies and procedures relating to patient registration processes.
- Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.
- Created detailed reports on patient registration statistics which were used by management for decision making purposes.
- Handled patient registration forms and entered data into the system accurately. forms, collected fees, and issued receipts for services rendered.
- Participated in special projects or initiatives related to improving quality metrics or enhancing operational effectiveness of Patient Registration functions.
- Assisted with patient registration, including verifying insurance information and collecting co-pays.
- Analyzed daily reports for discrepancies in patient registration information. for accuracy of patient registration information entered into the system.
- Developed policies and procedures for patient registration and scheduling staff to ensure compliance with organizational standards.
- Maintained patient registration database, ensuring accuracy of all entered information.
- Organized patient registration paperwork and ensured accuracy of information entered into the system.
- Developed and implemented new patient registration processes to streamline workflow.
- Assisted with new patient registration, verifying insurance information and collecting co-payments.
- Oversaw daily operations of the Patient Registration department, ensuring efficient patient registration and scheduling processes.
- Created forms for new patient registration processes.
- Maintained accurate patient registration records and managed incoming calls for the scheduling of appointments.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Managed incoming faxes related to patient registration processes.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Provided assistance with various clerical duties related to patient registration processes.
- Developed patient registration processes, including verifying insurance eligibility and collecting co-payments.
- Assisted with patient registration and intake process by collecting vital information from new patients.
- Ensured all patient registration forms were completed accurately and efficiently.
- Identified opportunities for automation of manual processes within the Patient Registration department, resulting in increased operational efficiencies.
- Managed patient registration process including verifying insurance coverage.
- Provided oversight for all aspects of patient registration including verification and collection of demographic information, insurance details and copays.
- Created reports outlining key metrics related to patient registration activities such as denial trends or average wait times.
- Supervised a team of 10+ Patient Registration Representatives, providing guidance and support to enable successful completion of tasks.
- Performed patient registration and filing duties, including checking in patients and filing medical records.
- Reviewed and verified patient registration information for accuracy.
- Maintained accurate records of patient registration activities in accordance with HIPAA regulations.
- Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
- Performed patient registration for ED visits, verifying insurance and demographic information.
- Processed patient registration forms and insurance information accurately and efficiently.
- Assisted with patient registration process by verifying insurance coverage.
- Kept abreast of changes in technology related to Patient Registration Associate role.
- Provided assistance with patient registration process including insurance verification and data entry into hospital information systems.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Initiated new patient registration forms and collected required documentation.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Assisted in patient registration and scheduling of appointments.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Completed data entry for patient registration forms to maintain updated records. into various systems related to patient registration accurately and efficiently.
- Provided patient registration services including data entry of demographic information into the electronic health record system.
- Assisted with patient registration, scheduling appointments, and filing paperwork.
- Assisted in patient registration, obtaining medical histories, and entering information into the electronic health record.
- Assisted with patient registration, including verification of insurance information.
- Prepared reports for administrative staff regarding patient registration activities.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Surgical Technologist Student
Christus Saint Vincent
Santa Fe, New Mexico
01.2024 - Current
- Assisted surgical team by preparing and sterilizing instruments for procedures.
- Organized surgical instruments and supplies to enhance workflow efficiency.
- Collaborated with nursing staff to ensure timely readiness of operating rooms.
- Observed surgeries to gain practical experience in various surgical techniques.
- Supported patient positioning and comfort before, during, and after surgery.
- Communicated effectively with team members to enhance operational efficiency.
- Followed safety protocols to prevent infection and ensure patient safety during procedures.
- Maintained accurate records of inventory levels of supplies used in the OR.
- Followed strict safety guidelines for handling hazardous materials such as sharps containers.
- Provided assistance to surgeons during complex surgical procedures.
- Assisted with post-operative care activities such as wound dressing changes.
- Maintained sterile field during surgical procedures by passing instruments to the surgeon.
- Inspected equipment daily according to departmental policies and procedures.
- Participated in educational programs related to surgical technology topics.
- Prepared sutures, dressings, and other items for various surgeries.
- Observed proper body mechanics when moving patients from beds to stretchers or wheelchairs.
- Assisted in prepping the operating room for surgery by setting up and organizing equipment, instruments, and supplies.
- Assisted surgical team with instrument preparation and sterilization processes.
- Maintained a sterile environment during surgical procedures through diligent monitoring.
- Collaborated with nurses to ensure timely readiness of operating rooms.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Adhered strictly to infection control protocols while performing duties in the OR suite.
- Responded quickly to requests from surgeons for additional materials or tools during operations.
- Ensured that all specimens were labeled correctly and safely transported to the laboratory for analysis.
- Arranged operating room tables with specific surgical instruments based on surgeon preferences and procedure requirements. with appropriate instrumentation based on individual surgeon preferences.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Operated or monitored lights, machines or equipment to support proper operation.
- Provided support during limb reductions by preparing necessary equipment and assisting the medical team. and limb casting and administered pain injections.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
Phlebotomist
Christus Saint Vincent
Santa Fe, New Mexico
01.2024 - Current
- Collected blood samples following strict safety and hygiene protocols.
- Prepared patients for procedures, ensuring comfort and understanding.
- Maintained accurate records of specimens and patient information.
- Trained new staff on phlebotomy techniques and procedures, fostering skill development and adherence to best practices.
- Collaborated with healthcare team to improve patient care experiences through effective communication and support.
- Operated laboratory equipment for sample processing and testing.
- Conducted quality control checks on blood collection supplies and tools.
- Educated patients about the blood draw process to alleviate concerns.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Ensured accurate and timely specimen collection by providing quality support and maintaining rigorous procedural standards. patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed quality control tests on collected specimens.
- Conducted various blood tests and updated results into paper and electronic charts.
- Provided assistance to clinical staff during patient visits.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Collaborated with laboratory personnel to resolve specimen issues.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Identified and labeled specimens accurately, ensuring proper handling and transport to the lab.
- Monitored patients for adverse reactions during blood draws.
- Ensured patient comfort during blood collection procedures. and safety throughout the phlebotomy process.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Scheduled appointments and managed patient flow to minimize wait times.
Manager
La Poderosa Promotions
Albuquerque, New Mexico
01.2021 - Current
- Managed event logistics for promotions and marketing campaigns.
- Coordinated team schedules to ensure project deadlines were met.
- Developed strategic partnerships with vendors and sponsors for events.
- Oversaw budget management and resource allocation for promotions.
- Analyzed market trends to inform promotional strategies and initiatives.
- Trained and mentored staff on best practices in event management.
- Facilitated communication between teams to enhance collaboration on projects.
- Implemented process improvements to optimize event execution efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Mediated conflicts between employees between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Announcer and Hostes on the air
Vanguard Media Group
Albuquerque, New Mexico
03.2020 - 12.2024
- Delivered engaging announcements for live events and radio programming.
- Collaborated with production teams to create compelling content and scripts.
- Conducted interviews with guests, enhancing audience connection and engagement.
- Maintained knowledge of current trends in media and entertainment for relevant commentary.
- Operated broadcasting equipment to ensure high-quality audio during transmissions.
- Developed promotional materials to increase audience awareness and participation.
- Trained junior announcers on best practices in broadcasting and presentation skills.
- Monitored listener feedback to adapt programming for audience preferences and interests.
- Researched topics for discussion on talk shows and other programs.
- Provided technical assistance during live broadcasts.
- Prepared scripts for shows, including reading copy from teleprompter or autocue.
- Participated in promotional activities related to radio station or television channel programming.
- Organized and coordinated live events, such as concerts, festivals, awards ceremonies.
- Interviewed celebrities and other public figures to obtain information for broadcast.
- Managed various social media accounts associated with radio station or television channel.
- Attended meetings with program directors to discuss upcoming programming content.
- Presented and introduced guests on stage during live events to enhance the program. and performers on stage.
- Maintained records of shows produced and aired.
- Worked closely with production staff to create an entertaining atmosphere for listeners and viewers.
- Conducted research prior to broadcasting programs to ensure accuracy of information presented.
- Managed and organized activities between departments to ensure smooth operations. between departments within the organization.
- Developed relationships with sponsors to promote their products or services during broadcasts.
- Provided commentary on sporting events in a professional manner.
- Coached guests on how best to present themselves while appearing on air.
- Informed viewers about news stories, weather reports, and sports scores, as requested by producers.
- Ensured that all announcements were delivered clearly with correct pronunciation and intonation.
- Edited audio recordings using appropriate software applications to improve sound quality.
- Shared public service announcements, music information and upcoming events with audiences.
- Wrote and edited video and scripts for broadcasts.
- Used proper elocution and articulation to deliver news and features stories during broadcasts.
- Offered commentary on music, local politics, and other matters.
- Proofed news stories to catch and edit errors prior to on-air reading.
- Researched subjects and prepared for live events, special programs and guest interviews.
- Collaborated with producers and assistants to select and implement program content.
- Introduced streamlined system for music libraries and media files.
Administrative Secretary
Arc Automotive
Albuquerque, New Mexico
09.2022 - 12.2023
- Managed correspondence and communication for office staff at Arc Automotive.
- Coordinated meetings and scheduled appointments for executives and team members.
- Maintained organized filing systems for electronic and paper documents.
- Assisted in preparing reports and presentations for internal meetings.
- Handled incoming calls and directed inquiries to appropriate departments.
- Organized travel arrangements and itineraries for company personnel.
- Supported the onboarding process for new administrative staff members.
- Facilitated office supply inventory management and procurement processes.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Organized and categorized documents for efficient retrieval. and updated employee, customer and external partner contact information into company database.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Scheduled appointments, managed calendars, and organized events.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Managed office supplies inventory and placed orders to maintain stock levels.
- Routed agreements, contracts and invoices through appropriate signature process.
- Monitored incoming emails and responded accordingly.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Developed procedures for record keeping systems to ensure efficient workflow processes.
- Compiled data from various sources into comprehensive reports for management review.
- Developed structured meeting agendas to enhance productivity. for meetings and took minutes.
- Facilitated communication between departments by distributing memos or other correspondences.
- Welcomed guests in a professional manner and provided assistance. in a professional manner and provided assistance as needed.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
- Received and routed incoming calls and correspondence to promote timely communication.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Maintained database of customer information such as contact details and purchase history.
- Used computer or voice recorder to compose and transcribe notes and meeting minutes.
- Produced and distributed memos, newsletters, and other forms of communication.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Gathered information on potential clients to support business development. and performed statistical analysis for weekly and monthly production reports.
- Reconciled vendor statements, handling payment complaints or discrepancies.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
- Conducted research on products, services or potential customers, clients using available resources.
- Screened visitors and issued badges to maintain safety and security of premises.
- Performed data entry into various databases used by the organization.
- Prepared monthly financial statements for review by management team.
- Analyzed contract details for compliance with company standards. prior to signing to ensure accuracy of terms and conditions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Receptionist
M.A.S charter School
Albuquerque, New Mexico
01.2022 - 03.2023
- Welcomed visitors at reception desk, providing assistance and directing them to appropriate staff. and directed them to appropriate staff members.
- Managed incoming calls, providing information and addressing inquiries efficiently.
- Maintained appointment schedules for faculty and administrative staff daily.
- Assisted in organizing school events, coordinating logistics and materials needed.
- Processed student registrations and maintained accurate records in the system.
- Ensured a welcoming environment by maintaining cleanliness and organization of the reception area.
- Collaborated with teachers to communicate important announcements to parents and guardians.
- Managed daily mail distribution process, sorting incoming letters and packages for staff. and managed office supplies for daily operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed and sorted incoming mail for efficient distribution to staff members. and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Supported management in executing special projects.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Assisted with onboarding of new employees by providing orientation information and support.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Maintained accurate inventory records for office supplies and initiated orders to replenish stock. of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed company database and ensured the accuracy of contact information.
- Compiled data from various sources into organized reports for management review.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Coordinated company events with venues and advised staff of pertinent details.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Transcribed tapes and notes from meetings into prescribed formats.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Used company badging system to create badges for new employees and visitors.
- Coordinated pick-up and delivery of express mail services.
Banquests Capitan
Columbia Sussex
Albuquerque, New Mexico
05.2017 - 02.2020
- Navigated vessels safely through various waterways and weather conditions.
- Managed crew operations to ensure efficient service during cruises.
- Conducted safety drills and training sessions for crew members regularly.
- Monitored vessel maintenance and reported issues to management promptly.
- Coordinated with port authorities for docking procedures and permits.
- Supervised passenger safety and enforced compliance with maritime regulations.
- Provided customer service support, addressing passenger inquiries and concerns.
- Collaborated with event planners to execute onboard activities smoothly.
- Adhered to safety protocols, assessing weather variables to promote passenger and vessel safety.
- Organized and executed vessel maintenance schedules to ensure optimal performance.
- Conducted pre-departure inspections to verify all necessary safety equipment was aboard and operational.
- Ensured the safe navigation of vessels in compliance with local, state, and federal regulations.
- Performed minor repairs on vessel systems and requested assistance from shore personnel.
- Assisted in training new staff members in basic seamanship skills such as knot tying, line handling.
- Maintained detailed logs of voyage activities, fuel consumption, and engine operations.
- Managed onboard supplies such as food stores and medical supplies according to passenger needs and preferences.
- Coordinated communication efforts among crew members during times of distress or emergency situations.
- Conducted emergency drills on a regular basis to ensure crew members were prepared for unexpected events at sea.
- Prepared detailed reports concerning any incidents involving passengers or crew members that occurred during voyages.
- Communicated regularly with passengers regarding weather conditions, course changes, and other relevant information.
- Responded promptly to customer inquiries or complaints about service issues or other matters related to the vessel's operation.
- Supervised deckhands in the operation of mooring lines, anchor handling, winch operations.
- Developed strategies for efficient routing of vessels to minimize fuel costs while maximizing speed and comfort.
- Measured water depths using depth measuring equipment to ensure safe navigation. with depth measuring equipment.
- Instructed new crew members on proper procedures for operating marine vessels safely.
- Monitored engine performance and made adjustments as needed for improved efficiency.
- Signaled passing vessels by using flags, radios, whistles and flashing lights.
- Inspected all navigational equipment regularly to ensure accuracy of readings.
- Provided guidance to novice sailors unfamiliar with operating marine vessels or navigating waterways.
- Collaborated with team on upcoming event timelines, dates and required equipment.
- Welcomed customers to establishment and offered assistance with issues.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Selected optimal routes and speeds to guide vessels to destinations and meet schedule demands.
- Utilized navigation resources to chart routes and maintain optimal course for vessel.
- Oversaw ship operations during travel and kept watch for hazards.
- Checked for oil spills and other pollutants around ports, harbors, and beaches.
- Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
- Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
- Coordinated fueling, repairs and other port activities to properly maintain ship.
- Followed marine regulations applicable to planned route locations.
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
- Determined ship course and location using celestial markers to back up navigation equipment and software systems.
- Used measuring tools to verify safety of planned navigational routes.
- Created nautical maps and provided assistance in maritime rescue operations.
- Organized transit and customer clearances and sought permits to enter specific water territories.
Banquets Capitan
White Loadging
Denver, Colorado
05.2014 - 2017
- Navigated vessels safely through various waterways and conditions.
- Oversaw crew operations to enhance vessel performance and ensure smooth operations.
- Monitored weather conditions and adjusted routes.
- Communicated with dock staff to coordinate arrivals and departures.
- Inspected vessels for safety compliance and equipment functionality.
- Provided customer service to passengers during trips and excursions.
- Conducted safety drills and training for crew members regularly.
- Maintained logs of trips, fuel usage, and maintenance activities.
- Adhered to safety protocols, assessing weather variables to promote passenger and vessel safety.
- Organized and executed vessel maintenance schedules to ensure optimal performance.
- Conducted pre-departure inspections to verify all necessary safety equipment was aboard and operational.
- Ensured the safe navigation of vessels in compliance with local, state, and federal regulations.
- Assisted in training new staff members in basic seamanship skills such as knot tying, line handling.
- Performed minor repairs on vessel systems when possible or requested assistance from shore personnel when necessary.
- Maintained detailed logs of voyage activities, fuel consumption, and engine operations.
- Managed onboard supplies such as food stores and medical supplies according to passenger needs and preferences.
- Coordinated communication efforts among crew members during times of distress or emergency situations.
- Conducted emergency drills on a regular basis to ensure crew members were prepared for unexpected events at sea.
- Responded promptly to customer inquiries or complaints about service issues or other matters related to the vessel's operation.
- Prepared detailed reports concerning any incidents involving passengers or crew members that occurred during voyages.
- Communicated regularly with passengers regarding weather conditions, course changes, and other relevant information.
- Supervised deckhands in the operation of mooring lines, anchor handling, winch operations.
- Developed strategies for efficient routing of vessels to minimize fuel costs while maximizing speed and comfort.
- Instructed new crew members on proper procedures for operating marine vessels safely.
- Measured water depths using depth sounders to ensure safe navigation. with depth measuring equipment.
- Inspected all navigational equipment regularly to ensure accuracy of readings.
- Monitored engine performance and made adjustments as needed for improved efficiency.
- Signaled passing vessels by using flags, radios, whistles and flashing lights.
- Provided guidance to novice sailors unfamiliar with operating marine vessels or navigating waterways.
- Checked guest areas for cleanliness and proper setup before arrivals. to guests to ensure cleanliness and appropriate setup.
- Greeted customers upon boarding and addressed any service-related issues. to establishment and offered assistance with issues.
- Selected optimal routes and speeds to guide vessels to destinations and meet schedule demands.
- Purchased, organized and maintained supplies and equipment for efficient operations.
- Utilized navigation resources to chart routes and maintain optimal course for vessel.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
- Oversaw ship operations during travel and kept watch for hazards.
- Coordinated crew during cargo loading and unloading, vessel steering, engine operation, and equipment maintenance.
- Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
- Followed marine regulations applicable to planned route locations.
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
- Used measuring tools to verify safety of planned navigational routes.
- Created nautical maps and provided assistance in maritime rescue operations.
- Determined ship course and location using celestial markers to back up navigation equipment and software systems.
- Organized transit and customer clearances and sought permits to enter specific water territories.
Administrative Secretary
Desarrollo Integral De La Familia
Ciudad Juarez, Mexico
10.2002 - 04.2010
- Organized office correspondence and managed daily administrative tasks.
- Coordinated scheduling for executive meetings and maintained calendars.
- Managed filing systems and ensured document retrieval efficiency.
- Assisted in preparing reports and presentations for management review.
- Supported team communication through email and internal messaging systems.
- Maintained office supplies inventory and coordinated procurement processes.
- Facilitated onboarding processes for new employees and interns.
- Collaborated with cross-functional teams to improve operational workflows.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Organized and maintained confidential files and records.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Filed and updated employee, customer and external partner contact information into company database.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Scheduled appointments, managed calendars, and organized events.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Routed agreements, contracts and invoices through appropriate signature process.
- Monitored incoming emails and responded accordingly.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Developed procedures for record keeping systems to ensure efficient workflow processes.
- Oversaw sorting and distribution of mail to maintain organized office operations. duties such as sorting out incoming mail or packages for delivery or pickup.
- Facilitated communication between departments by distributing memos or other correspondences.
- Prepared agendas for meetings and took minutes.
- Compiled data from various sources into comprehensive reports for management review.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
- Received and routed incoming calls and correspondence to promote timely communication.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Maintained database of customer information such as contact details and purchase history.
- Used computer or voice recorder to compose and transcribe notes and meeting minutes.
- Produced and distributed memos, newsletters, and other forms of communication.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Conducted research and performed statistical analysis for weekly and monthly production reports.
- Reconciled vendor statements, handling payment complaints or discrepancies.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
- Conducted research on products, services or potential customers, clients using available resources.
- Screened visitors and issued badges to maintain safety and security of premises.
- Prepared monthly financial statements for review by management team.
- Performed data entry into various databases used by the organization.
- Reviewed contracts prior to signing to ensure accuracy of terms and conditions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Distributed sorted correspondence to ensure timely communication across the office. incoming faxes, letters and emails for office distribution.
- Completed projects within deadlines by implementing structured planning and organization., under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Recepcionist
Joyeria Pablo's
Cd. Juarez, Mexico
04.1998 - 08.2001
- Greeted customers warmly and directed them to appropriate services.
- Managed phone calls, scheduling appointments, and handling inquiries efficiently.
- Maintained cleanliness and organization of the reception area and showroom.
- Assisted in processing sales transactions and managing cash register operations.
- Provided product information and recommendations to enhance customer experience.
- Coordinated with staff to ensure smooth operations during busy periods.
- Handled customer complaints professionally and resolved issues promptly.
- Supported inventory management by tracking supplies and restocking as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed company database and ensured the accuracy of contact information.
- Assisted with onboarding of new employees by providing orientation information and support.
- Compiled data from various sources into organized reports for management review.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Ensured timely delivery of mail to maintain effective communication within the office., including sorting and forwarding incoming mail and preparing outgoing mail.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Facilitated efficient processing of invoices by maintaining an organized filing system. for the accounting department by date stamping and filing by vendor code.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
- Coordinated company events with venues and advised staff of pertinent details.
Education
GED -
CNM
Albuquerque, NM02-2017
Associate of Science - Nurse Assistant
UACJ
Cd. Juarez03-2008
Skills
- Electronic health records
- Patient intake procedures
- Patient scheduling
- Data entry
- Data accuracy assurance
- Record keeping
- Patient care support
- Workflow optimization
- Issue resolution
- Customer support
- Patient interaction
- Detail orientation
- Task management
- Administrative support
- Cross-functional teamwork
Languages
Spanish
Professional
English
Professional
Affiliations
- Volunteer by procuraduria de el Menor for more than 10 years
Timeline
Patient Registration
Christus Sint Vincent
01.2026 - Current
Surgical Technologist Student
Christus Saint Vincent
01.2024 - Current
Phlebotomist
Christus Saint Vincent
01.2024 - Current
Administrative Secretary
Arc Automotive
09.2022 - 12.2023
Receptionist
M.A.S charter School
01.2022 - 03.2023
Manager
La Poderosa Promotions
01.2021 - Current
Announcer and Hostes on the air
Vanguard Media Group
03.2020 - 12.2024
Banquests Capitan
Columbia Sussex
05.2017 - 02.2020
Banquets Capitan
White Loadging
05.2014 - 2017
Administrative Secretary
Desarrollo Integral De La Familia
10.2002 - 04.2010
Recepcionist
Joyeria Pablo's
04.1998 - 08.2001
GED -
CNM
Associate of Science - Nurse Assistant
UACJ