Brenda Tranchese
Palm Coast,FL
Summary
Aspire to be a diligent Assistant Regional Manager with a proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
42
42
years of professional experience
Work History
Property Manager
Go Store It
11.2022 - Current
- Oversaw property maintenance and managed vendor relationships to ensure optimal facility conditions.
- Developed and implemented operational procedures to enhance tenant satisfaction.
- Managed lease agreements.
- Identified and onboarded new vendors for multiple properties.
- Mentored staff on property management best practices and training for the region promoting growth within the team.
- Analyzed market trends to inform rental pricing in the form of Comp Reports.
- Handled tenant complaints promptly and appropriately. De-escalating many situations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Assisted RM's in day to day duties. Collecting property information, contacting customers on there behalf, assisting fellow team members, schedules.
- Assisted company in revitalizing underperforming or distressed properties.
- Able to travel to cover facilities and assist with projects.
Subcontractor
Brenda Tranchese Llc
06.1999 - 11.2021
- Utilized well-developed carpentry skills to fix and remodel homes.
- Supervised additional subcontractors and craftsmen.
- Managed on-site property inspections and worked to resolve issues.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Observed all residential building codes and obtained permits when necessary.
- Worked closely with general contractor on completion of tasks.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Managed costs and quality of Brenda Tranchese llc..
Administrative Assistant
Custom Property Management
02.1998 - 06.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Created detailed expense reports and requests for capital expenditures.
Head Cashier/ Admin
Ford Motor Credit Company
03.1994 - 02.1998
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Built effective training and coaching strategies to optimize team performance.
- Developed standard operating procedures.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Received and processed paperwork for titles, new license plates and renewals.
Proprietor
Tidy Touch House Cleaning Service
02.1989 - 03.1994
- Consulted with customers to assess needs and propose optimal solutions.
- Input income and expense details into database to track business finances and address variances.
- Trained, motivated and disciplined team of 13 employees.
- Provided customer service on accounts and resolved problems.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
Retail Sales Associate
Walgreens, Kenny's Shoes, Sears
04.1984 - 02.1989
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
Education
Spanish River Community High School
Boca Raton, FLSkills
- Customer Service and De-escalations
- Hand and Power Tools
- Corporate Regulations
- Construction Administration
- Heavy Labor
- Safety Protocols Awareness
- Project Drawings
- Handling Procedures
- Work Site Preparation
- Materials Estimates
- Office Operations
- Multitasking Abilities
- Staff Training
- Staff Management
- Vendor Management
- Project Proposals
- Accounts Payable and Accounts Receivable
- Employee Relationships
- General Housekeeping
- Constructive Feedback
- Document Organization
- Daily Facility Operations
- Team Support
- Property management
- Customer service-focused
- Adaptable
- Grounds maintenance
- Auction Procedures
- U-haul Truck Rental
- Property Maintenance
Timeline
Property Manager
Go Store It
11.2022 - Current
Subcontractor
Brenda Tranchese Llc
06.1999 - 11.2021
Administrative Assistant
Custom Property Management
02.1998 - 06.1999
Head Cashier/ Admin
Ford Motor Credit Company
03.1994 - 02.1998
Proprietor
Tidy Touch House Cleaning Service
02.1989 - 03.1994
Retail Sales Associate
Walgreens, Kenny's Shoes, Sears
04.1984 - 02.1989
Spanish River Community High School