BRENDA T ROBINETTE
Ozark,AL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
31
31
years of professional experience
Work History
Appraisal Clerk
Dale County Revenue Commission
Ozark, Alabama
01.2011 - Current
- Ensured data record accuracy for upwards of 1900 business owners
- Ensured precise reporting of business assets
- Increased annual tax revenue
- Conducted audits covering a quarter of businesses annually
- Set annual benchmarks
- Generated daily reports of sales activity for management review.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained over $3,000,000 revenue
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed organizational filing systems for confidential customer records and reports.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Direct Sales Consultant
Home Interiors and Gifts
Ariton, AL
05.2000 - 09.2014
- Organized and attended promotional events such as trade shows, product launches.
- Conducted market research to identify potential customers and target markets.
- Drafted marketing materials such as brochures, flyers, emails. to promote products and services.
- Provided training for new team members on sales techniques and product knowledge.
- Maintained records of customer interactions, orders, payments and other relevant information in the CRM system.
- Resolved customer complaints regarding products and services in a timely manner.
- Collaborated with other departments such as operations and logistics to ensure smooth delivery of services and products to customers.
- Advised customers on product features and benefits based on their needs and requirements.
- Demonstrated excellent communication skills while interacting with clients over phone or email.
- Followed up with existing customers regularly through calls or visits to build relationships and encourage repeat business.
- Implemented effective cross-selling techniques to maximize revenue opportunities.
- Created innovative ideas for promotions that drove customer engagement.
- Attended seminars and workshops related to direct sales industry trends and best practices.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Sold products and services in field for company.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
- Posed as models for advertising, artistic creation and display of goods.
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Manager
Southern Timber
Ozark, Alabama
01.2006 - 01.2008
- Oversaw office operations for Lumber Co
- Settled Truck Drivers' payments utilizing 10-key calculator
- Compiled and analyzed tax reports for state and federal compliance
- Managed payroll processes across all departments
- Aiding in the implementation of accounting methods
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Office Manager
Gilland Chev,GMC.
Ozark, Alabama
01.1994 - 01.2006
- Supervised body shop operations
- Streamlined payroll processes for efficiency
- Managed warranty claims efficiently
- Drafted work orders detailing repairs and services
- Inputted details of all new and used vehicles into database
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Certificate of Technical Studies/Diploma - 10 key calculators, Microsoft Excel, Office Management, Microsoft Office, Typing, Basic Accounting
Riley Business College
Dothan, AL01.1999
Skills
- Problem solving
- Critical thinking
- Flexibility
- Communication
- Teamwork
- Organizational skills
- People skills
- Attention to detail
- File Maintenance
- Database entry
- Research
- Records retrieval
- Administrative Support
- Spreadsheet development
- Correspondence Writing
- Bookkeeping
- Verbal and writing communication
- Confidentiality
- Database Management
- Scanning and copying
- Proofreading
- Record preparation
- Document Management
- Mail Processing
- Telephone Etiquette
- Filing systems
- File and database management
- Administrative tasks
Leadership Experience
Ability to manage projects & meet deadlines, while maintaining the highest standards & quality.
Communication Skills
- Excellent written and verbal skills
- Empathic listener & well spoken.
- Positive and Reliable Motivator.
- Established goal setting.
Timeline
Appraisal Clerk
Dale County Revenue Commission
01.2011 - Current
Office Manager
Southern Timber
01.2006 - 01.2008
Direct Sales Consultant
Home Interiors and Gifts
05.2000 - 09.2014
Office Manager
Gilland Chev,GMC.
01.1994 - 01.2006
Certificate of Technical Studies/Diploma - 10 key calculators, Microsoft Excel, Office Management, Microsoft Office, Typing, Basic Accounting
Riley Business College
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