Brenda Troy
Greeley,CO
Summary
Accomplished Central Office Technician offering more than 10 years of success in maintaining telecommunications equipment to provide reliable service to customers. Highly adept in performing evaluations, installations, maintenance and repairs on circuits and components of equipment. Expert in using various tools and test equipment effectively while following safety procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Central Office Technician
CenturyLink
05.2013 - 04.2023
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Observed safety protocols and security requirements.
- Completed acceptance testing on new equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Network Technician
CenturyLink
06.2012 - 05.2013
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported users both local and by phone with problem resolution and education.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Worked with outside vendors for fiber installations and service.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Installed rj11 and rj45 network jacks in new construction and within existing facilities.
- Performed tracing and patching operations for copper networks.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Central Office Technician
CenturyLink
02.2012 - 06.2012
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Observed safety protocols and security requirements.
- Performed [Number] installations of telecommunications equipment.
- Recorded inventory counts of central office equipment.
- Completed acceptance testing on new equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Field Supervisor
Qwest Communications
08.2007 - 11.2010
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Completed site checks and leveraged computerized applications to document or record findings.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Developed and implemented effective strategies to maximize productivity and minimize costs.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
Network Technician
U.S West/ Qwest
11.1994 - 08.2007
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported users both local and by phone with problem resolution and education.
- Maintained thorough understanding of local area and wide area networking and components.
- Dressed and installed fiber cabling and hardware.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Installed rj11 and rj45 network jacks in new construction and within existing facilities.
- Performed tracing and patching operations for copper networks.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Education
Certificate of Electricity - Basic Electricity
Ames Community College
Loveland, CO05.1994
No Degree - Farm And Ranch Management
Colorado State University
Fort Collins, CO05.1994
No Degree - Sports Medicine
Montana State University - Bozeman
Bozeman, MT05.1989
High School Diploma -
University Laboratory School
Greeley, CO05.1988
Skills
- Telecommunications Equipment
- Safety Measures
- Team Collaboration
- Report Analysis
- Equipment Testing
- Safety Protocols
- Office Management
- Reading Comprehension
- Maintaining Clean Work Areas
- Interpreting Reports
- Lockout and Tagout Procedures
- Logging Job Tickets
- Microsoft Office
- Office Installations
- Materials Packing
- Parts Replacement
- Service Requests
- New Installations
- Engineering Documentation
- Product Specifications
- Components Assembly
- Customer Needs Assessments
- Customer Satisfaction
- Inventory Management
- Active Learning
- Production Goals
- Social Perceptiveness
- Machine Operations
- Schematic Diagrams
- Power Generation
- Accurate Measurements
- Electrical Installations
- Inventory Counts
- Equipment Operations
- Maintaining Inventory
- Diagnostic Tools
- Employee Performance
- Material Inventory
- Equipment Installation
- Site Installations
- Complex Problem-Solving
- Building Materials
- Workplace Safety
- Power Plant Equipment
- Project Deadlines
- Troubleshooting and Diagnostics
- Instructing Customers
- System Repairs
- Maintaining Components
- Using Instruments
Timeline
Central Office Technician
CenturyLink
05.2013 - 04.2023
Network Technician
CenturyLink
06.2012 - 05.2013
Central Office Technician
CenturyLink
02.2012 - 06.2012
Field Supervisor
Qwest Communications
08.2007 - 11.2010
Network Technician
U.S West/ Qwest
11.1994 - 08.2007
Certificate of Electricity - Basic Electricity
Ames Community College
No Degree - Farm And Ranch Management
Colorado State University
No Degree - Sports Medicine
Montana State University - Bozeman
High School Diploma -
University Laboratory School
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