Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brenda Tuttle

Lead
Eagle River,AK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Cosmetic/Intimate Lead

Fred Meyer
Eagle River, AK
10.2015 - Current
  • Supported managers in cosmetic/apparel department
  • Kept track of merchandise in department
  • Back up cashier on frontline and in apparel department
  • Tracked salvaged product and sent to corporate for credit
  • Kept department clean and fresh looking
  • Assisted customers with their needs in all departments in store.
  • Managed stock ordering processes for cosmetic products ensuring that orders were placed accurately and promptly.
  • Performed regular inventory counts of cosmetic products in order to minimize shrinkage losses.
  • Assisted customers in selecting appropriate makeup shades based on their individual needs.
  • Provided exceptional customer service by addressing customer inquiries in a timely manner.
  • Maintained open communication with store management regarding department operations.
  • Established relationships with vendors to secure competitive pricing on all products.
  • Collaborated with other departments throughout the store in order to maximize efficiency levels across all teams.
  • Ensured compliance with company policies, procedures, safety regulations.
  • Conducted regular audits of merchandise displays to ensure accuracy and neatness.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Receptionist

PACE Correspondence School
Anchorage, AK
03.2014 - 05.2015
  • Support teaching staff (teachers and principal)
  • Scheduled curriculum appointments between parents and teachers
  • Mailing and filing of documents
  • Provided customer service to parents and students
  • Inputting student curriculum information into school systems
  • Purchase requests/Purchase orders
  • Answered multi-line phone
  • Coordinated with outlying correspondence schools.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments and meetings for management team.
  • Assisted with special projects assigned by management when required.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Organized conference room reservations for meetings or events.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated pick-up and delivery of express mail services.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Health Unit Coordinator

Mayo Clinic Health Systems
Albert Lea, MN
06.2012 - 08.2013
  • Support for medical surgical staff (Doctors and Nurses)
  • Coordinated with maintenance and housekeeping to prepare rooms for incoming patients
  • Scheduled follow up appointments for patients who were being discharged
  • Answered multi-line phones
  • Directed callers to appropriate areas
  • Provided customer service to families
  • Inputting orders into hospital systems.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Assisted with orienting new employees to departmental procedures.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Provided administrative support to nursing staff as needed.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Greeted visitors and directed them to the proper area of the office.
  • Prepared new patient files by entering demographic information into a computer system.
  • Performed clerical tasks such as typing letters, memos, and reports as requested by management.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Assisted with scheduling appointments for patients and doctors.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

Photo Lab Technician

Wal-Mart
Albert Lea, MN
06.2010 - 05.2012
  • Cross trained to support electronics and toy departments by providing customer service to customers and co-workers
  • Development of photography, and cashiered
  • Ordered photo materials.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
  • Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
  • Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
  • Deployed appropriate digital asset management techniques to track products between photography bays.
  • Scanned photos into digital format for use on websites or for archiving purposes.
  • Collaborated with other departments within the organization on special projects involving photography services.
  • Repaired minor mechanical issues with photo processing machines.
  • Troubleshot problems with digital imaging equipment when necessary.
  • Maintained accurate inventory records of chemicals, paper, and other supplies used in the lab.
  • Adhered to all safety regulations while operating machinery in the lab.
  • Packaged finished products for shipping or delivery.
  • Performed daily maintenance and cleaning of photo processing equipment.
  • Inspected prints for defects such as scratches or spots before releasing them to customers.
  • Created custom photo products such as photo books, calendars, mugs, puzzles.
  • Assisted with training new employees on proper operation of laboratory equipment.
  • Reprinted originals for enlargement or in sections to be pieced together.
  • Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Created prints according to customer specifications and laboratory protocols.
  • Filled tanks of processing machines with developer, dyes and stop-bath solutions.
  • Set or adjusted machine controls according to specifications, type of operation or material requirements.
  • Tagged merchandise, updated signs and built displays for new and promotional products.

Administrative/Construction

Alliant Energy (Privately owned)
Albert Lea, MN
10.2006 - 05.2010
  • Dispatched gas and electric crews for construction and repair
  • Supported crew managers by providing and reviewing job specifications to ensure work corresponded to scope of job
  • Reconciliation of office purchases
  • Ordered office supplies
  • Answered phones, providing customer service.
  • Ensured compliance with safety regulations on all job sites.
  • Inputted data into company databases accurately and efficiently.
  • Prepared daily reports for construction projects.
  • Scanned, filed and tracked documents related to construction projects.
  • Monitored inventory levels at work sites to ensure adequate supplies were available.
  • Greeted visitors, answered telephones and provided general administrative support.
  • Maintained filing systems and updated project documentation.
  • Scheduled requested work orders and processed invoices.
  • Processed invoices and handled accounts receivable and payable tasks.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Office Support Specialist

Cargill
New Richland, MN
04.2005 - 10.2006
  • Reconciliation of receipts for incoming shipments and outgoing shipments
  • Office support for staff
  • Provided customer service
  • Dispatched drivers to and from operations to drop off of materials.
  • Ordered supplies as needed from vendors and tracked orders to ensure timely delivery.
  • Maintained inventory of office equipment such as computers, printers, scanners, copiers.
  • Monitored incoming emails and responded accordingly within established timeframe limits.
  • Managed office operations such as ordering supplies and managing vendor relationships.
  • Responded to service and informational inquiries, culling knowledge of technical procedures and organizational policies to dictate optimal course of action.
  • Oversaw form circulation, completion and collection to document and resolve surfaced issues.
  • Maintained vendor files and entered invoices into accounting system.
  • Managed main reception area to monitor scheduled appointments for business.
  • Answered phone calls and directed to appropriate staff members.
  • Updated office policies and procedures manual periodically with new changes or additions.
  • Greeted visitors and directed them to the appropriate offices or personnel.
  • Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
  • Answered incoming calls, took messages, and responded to inquiries within established guidelines.
  • Processed invoices for payment with accuracy according to company policies.
  • Provided customer service in person, via email, telephone, or other communication methods.
  • Performed data entry tasks into various databases accurately with attention to detail.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Human Resource Specialist

MP Nexlevel, LLC
Maple Lake, MN
04.2001 - 08.2005
  • Plan, direct, supervise, and coordinated work activities of subordinates
  • Maintained confidential records and personnel information
  • Analyzed data and reports to determine causes of personnel issues and develop a solution
  • Maintained employee benefits
  • Helped support the safety manager.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Provided essential support to address individual HR needs of employees.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Created training materials for new hires and provided orientation sessions.
  • Established and generated various reports to verify HR compliance.
  • Maintained human resources records by processing applications and resumes.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Developed and implemented new employee onboarding process.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Participated in educational opportunities and read technical publications, updating job knowledge.
  • Provided guidance to managers on disciplinary action and performance management.
  • Liaised with management to distribute training and promotional opportunity resources to employees.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Organized recruitment events such as career fairs and open houses.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Prepared or maintained employment records using human resources management system software.
  • Hired employees and processed hiring-related paperwork.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.

Education

AAS, Diploma, Certification - Medical Administration, Medical Secretary, Health Unit Coordinator

Riverland Community College
05.2012

B.S. (PENDING) - Parks and Recreation/Law Enforcement

Mankato State University
06.1994

AAS, AA - Parks and Recreation, Law Enforcement

Vermilion Community College
06.1992

Skills

  • Hygiene standards
  • Brand Awareness
  • Stock control
  • Product Knowledge
  • Customer Assistance
  • Loss Prevention
  • Inventory Management
  • Flexible Hours
  • Problem-solving abilities
  • Time Management
  • Exceeding Customer Expectations
  • Ability to Lift 40 pounds
  • Order Management
  • Positive Customer Engagement
  • Team building
  • Problem-solving aptitude
  • Merchandise Recommendations
  • Computer Proficiency and Microsoft Office
  • Basic Mathematics
  • Analytical Thinking
  • Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Honest and Dependable
  • Attention to Detail
  • Multitasking
  • Decision-Making
  • Safety and Cleanliness Standards
  • Professionalism
  • POS Software
  • Reliable and Responsible
  • Continuous Improvement
  • Merchandising and Display
  • Adaptable and Flexible
  • Reliability
  • Organizational Skills
  • Friendly and Helpful
  • Written Communication
  • Staff Support
  • Security Practices
  • Product Demonstrations
  • Self Motivation
  • Professional Demeanor
  • Relationship Building
  • Microsoft Office

Accomplishments

Graduated 4.0 with Honors

References

References available upon request.

Timeline

Cosmetic/Intimate Lead

Fred Meyer
10.2015 - Current

Receptionist

PACE Correspondence School
03.2014 - 05.2015

Health Unit Coordinator

Mayo Clinic Health Systems
06.2012 - 08.2013

Photo Lab Technician

Wal-Mart
06.2010 - 05.2012

Administrative/Construction

Alliant Energy (Privately owned)
10.2006 - 05.2010

Office Support Specialist

Cargill
04.2005 - 10.2006

Human Resource Specialist

MP Nexlevel, LLC
04.2001 - 08.2005

AAS, Diploma, Certification - Medical Administration, Medical Secretary, Health Unit Coordinator

Riverland Community College

B.S. (PENDING) - Parks and Recreation/Law Enforcement

Mankato State University

AAS, AA - Parks and Recreation, Law Enforcement

Vermilion Community College

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