Brenda Urieta
Marietta,United States
Summary
Motivated and customer-focused professional with diverse experience in fast-paced environments, including retail, food service, and wellness. Proven ability to provide exceptional service, manage operational tasks, and collaborate effectively with teams. Skilled in order fulfillment, customer relations, inventory management, and utilizing various computer systems to streamline operations. Known for a strong work ethic, attention to detail, and the ability to adapt quickly to new challenges. Seeking to leverage my experience in customer service, problem-solving, and team coordination to contribute to a dynamic and customer-centric organization.
Overview
7
7
years of professional experience
Work History
Spa Coordinator
Village Health Wellness Spa
Smyrna, GA
09.2022 - Current
- Handled opening and closing duties, ensuring all systems were prepared for daily operations.
- Checked guests in quickly and introduced clients to professionals.
- Created a welcoming atmosphere for clients by greeting them warmly and responding to their needs in a timely manner.
- Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
- Conducted training sessions for new employees orienting them about job responsibilities associated with working at the spa.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing client inquiries.
- Enhanced organizational workflow for better efficiency during peak periods.
- Executed client transactions using POS systems with precision following cash handling protocols.
- Resolved guest complaints.
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils, aromatherapy products, etc.
- Handled phone calls including answering, routing, and screening as well as answering emails in a timely manner.
- Documented client records and information.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
Online Grocery Pickup
Walmart
Smyrna, GA
07.2020 - 04.2022
- Assisted customers in selecting and fulfilling online grocery orders, maintaining high standards of product quality and presentation.
- Managed inventory, stocked shelves, and ensured product availability for online orders, contributing to seamless shopping experiences.
- Provided excellent customer service by addressing questions and concerns related to online grocery orders and delivery status.
- Ensured proper handling and packaging of perishable and non-perishable items, maintaining quality standards for all orders.
- Provided excellent customer service by addressing questions and concerns related to online grocery orders and delivery status.
- Provided assistance to customers over the phone and if necessary, related messages to supervisors.
- Operated POS system and related tools to process customer purchases.
Team Member
Chick-fil-A
Smyrna, GA
07.2017 - 07.2019
- Provided exceptional customer service in a fast-paced environment, ensuring a positive dining experience for every guest.
- Took customer orders, accurately processed payments, and delivered food orders with attention to detail and efficiency.
- Worked collaboratively with team members to maintain a clean, organized, and efficient kitchen and dining area.
- Adhered to company safety and food handling standards, ensuring quality and cleanliness in all food preparation areas.
- Helped beat our drive thru record twice.
- Acquired knowledge of learning how to open and close the business, making sure everything was stocked, cleaned, and properly closed.
- Cautiously dealt with upset guests, resolved conflicts between guests and other employees, and attentively listened to each request.
Education
Some College (No Degree) -
Georgia Highlands College
Rome, GASkills
- Customer friendly
- Bilingual (Spanish/English)
- Health and safety understanding
- Multi-task management
- Appointment scheduling
- Fast learning
- Customer service
- Perform well in high-demand, fast-paced environments
- Scheduling
- Healthcare skills (Patient care, medical terminology, HIPAA compliance)
- Attention to detail
- Mentorship and training
- Proficient in computer systems and software
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Spa Coordinator
Village Health Wellness Spa
09.2022 - Current
Online Grocery Pickup
Walmart
07.2020 - 04.2022
Team Member
Chick-fil-A
07.2017 - 07.2019
Some College (No Degree) -
Georgia Highlands College
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