Brenda Ursell
Oakland,MI
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and customer service, notably at North East Advertising. Excelled in resolving customer issues, enhancing data management processes, and improving patient care efficiency. Skilled in typing and adept at fostering positive interactions, demonstrating a unique blend of technical proficiency and interpersonal savvy. Been working as a stay at home mom since married in June 2003.
Overview
24
24
years of professional experience
Work History
Instacart Shopper
Instacart
03.2021 - 09.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Maintained 5 star ratings by completing orders quickly, making good selections for customers, and having excellent communication.
Front Desk Receptionist
North East Advertising
06.2002 - 05.2003
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Researched subjects at behest of staff to develop information and collate data.
Office Assistant Intern
Jefferson Business Interiors
06.2000 - 06.2002
- Researched subjects at behest of staff to develop information and collate data.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Researched information and pulled reports for use in marketing.
- Supported program assistant and 10 staff members in administrative activities, documentation, and data management.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Sorted and organized files, spreadsheets, and reports.
- Purchased and maintained office supplies.
- Performed basic errands such as grocery shopping and coffee runs
Order Fulfillment Associate
AMS Fulfillment
01.1999 - 06.2000
- Processed between 10 - 25 daily orders through multi-carrier manifest system.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by organizing shelving efficiently to quickly pick items to proper bins.
- Followed SOPs to avoid mix-ups and damages to orders.
Medical Office Assistant
Dr. Bruce Klenoff, ENT
05.1997 - 12.1998
- Greeted patients and brought them to their rooms
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Filed medical records
- Made and fit personalized ear molds to patient's ears
Education
High School Diploma -
North Dakota Division of Independent Study
Fargo02-2000
Skills
- Mail coordination
- Departmental support
- Mail distribution
- Appointment confirmation
- Proficient in typing
- Skilled in all housekeeping chores
- Kitchen skills including baking and cooking
- Years of experience of hosting house parties with 20 guests
Timeline
Instacart Shopper
Instacart
03.2021 - 09.2021
Front Desk Receptionist
North East Advertising
06.2002 - 05.2003
Office Assistant Intern
Jefferson Business Interiors
06.2000 - 06.2002
Order Fulfillment Associate
AMS Fulfillment
01.1999 - 06.2000
Medical Office Assistant
Dr. Bruce Klenoff, ENT
05.1997 - 12.1998
High School Diploma -
North Dakota Division of Independent Study
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