Brenda Usey
Data Entry , Customer Service
New Braunfels,TX
Summary
Highly experienced salesman known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Friendly salesman with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesperson
Advance Auto Parts
NEW BRAUNFELS, United States
06.2021 - 06.2022
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Increased sales and customer satisfaction through personalized servicing
Lead Customer Service Representative
Circle K Convenience Store
NEW BRAUNFELS, United States
04.2019 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Diesel Cashier
Travel Centers Of America
Amarillo, TX
04.2018 - 01.2019
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Accurately completed charge logs and batched credit card reports at day end
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases
- Arrived on time and dressed professionally in clean company uniform
- Completed accurate cash-in and cash-out procedures of computerized cash register
Stocker Associate
Walmart
NEW BRAUNFELS, United States
08.2017 - 01.2019
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 25 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Placed special customer orders for custom or special order merchandise.
Online Grocery Picker
Wal-Mart Supercenter
NEW BRAUNFELS, United States
05.2015 - 08.2017
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for [Number] daily customer orders.
Assistant Manager
Valero Corner Store
NEW BRAUNFELS, United States
05.2011 - 07.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
GED -
Tascosa High School
Amarillo, TX06.1987
Skills
- Cash Register Operation
- Credit and Debt Card Processing
- Billing and Payment Processing
- Financial Recordkeeping
- Relationship building
- Customer care
- Customer Relations
- Records management
- Client Service
- Problem solving strength
- Performance improvement
- Cross-selling products and services
- Sales management
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Battery sales and inslation, Advance Auto Parts - August 07,2021
Self Taught computer
My husband was a sign painter in Amarillo,Texas for a number of years when we got married bk in 2000. The school that his children went to upgraded the computers. I wasn't working at the time so i asked if i could use and work on them, i taught myself on reading MsDos and excel, spreadsheet, little did i know that the one computer i was workings on had the 1st computer virus the Michael Angelo virus. from there on i was hooked on learning all i can about home computers.
Timeline
Salesperson
Advance Auto Parts
06.2021 - 06.2022
Lead Customer Service Representative
Circle K Convenience Store
04.2019 - 05.2021
Diesel Cashier
Travel Centers Of America
04.2018 - 01.2019
Stocker Associate
Walmart
08.2017 - 01.2019
Online Grocery Picker
Wal-Mart Supercenter
05.2015 - 08.2017
Assistant Manager
Valero Corner Store
05.2011 - 07.2015
GED -
Tascosa High School
- Battery Training -August 07 2021
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