Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Valdez

Kingwood

Summary

Proven Restaurant Team Member with a track record of enhancing customer satisfaction at Treebeards Restaurants. Skilled in customer interaction and CPR certified, I excel in high-stress situations, ensuring safety and delivering exceptional service. My collaborative mindset and ability to adapt to change have significantly increased loyalty and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Team Member

Treebeards Restaurants
01.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Restaurant Team Member

Vic & Anthony' Steak House
01.2018 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Certified Nurse Assistance

LoanStar College
Houston, TX
10-2024

GED -

AAMMA
Houston, TX
11-2023

Skills

  • Collaborative Mindset
  • Customer interaction
  • Cleaning and sanitizing
  • Taking orders
  • Vital signs monitoring
  • Feeding assistance
  • Adaptable to change
  • Patient care excellence
  • Patient safety
  • Activities of daily living ADL support
  • Catheter care
  • Recording vital signs
  • Certified nursing assistant
  • CPR certification
  • CNA certification
  • HIPAA compliance
  • Room cleaning and restocking
  • Calm under stress

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • First Aid Certification

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Restaurant Team Member

Vic & Anthony' Steak House
01.2018 - 12.2019

Restaurant Team Member

Treebeards Restaurants
01.2016 - Current

No Degree - Certified Nurse Assistance

LoanStar College

GED -

AAMMA

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Brenda Valdez