Highly motivated and result driven professional with over 3 years of experience in patient care, administrative support, and remote customer service. Strong background in healthcare environments, including clinical documentation, scheduling, and HIPAA compliance. Bilingual in English and Spanish, with proven ability to adapt quickly to digital tools and support teams virtually across multiple industries.
Delivered direct care while documenting activities and health observations in paper and electronic records. Communicated with care teams and families, maintained HIPAA compliance, and supported patient scheduling and documentation workflows. Gained hands-on experience with healthcare systems, clinical terminology, and EHR processes.
Provided virtual support to patients, including scheduling appointments, maintaining records, and communicating with healthcare providers. Demonstrated strong digital communication skills, time management, and use of Microsoft Office tools for daily reporting and research tasks.
Managed and submitted warranty claims with a focus on accuracy, timely communication, and policy compliance. Utilized Microsoft Word extensively to create and format claim documents, internal SOPs, and customer correspondence, enhancing clarity and consistency across teams. Designed and implemented templates in Word to streamline documentation workflows and reduce manual effort. Provided remote customer support, tracked claim statuses using Word and Excel, and effectively communicated technical and policy information to both customers and internal departments.
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