Brenda Valentin
Manager
Milford,CT
Summary
Results-oriented professional with extensive experience in customer service, process improvement, team leadership, and strategic planning. Adept at managing complex projects, fostering cross-functional collaboration, and delivering solutions that enhance operational efficiency and customer satisfaction. Proven expertise in driving change, solving problems, and communicating effectively in dynamic environments. Skilled in stakeholder management, financial analysis, and project leadership, with a strong focus on adaptability, dependability, and achieving measurable outcomes.
Overview
22
22
years of professional experience
2011
2011
years of post-secondary education
4
4
Certifications
Work History
BUSINESS PARTNER - IT/OPERATIONS/ASSET MANAGEMENT
REGIONAL WATER AUTHORITY
08.2022 - Current
- Collaborate with cross-functional teams to assess operational processes, identify inefficiencies, and implement quality-focused solutions, improving customer complaint resolution time by 20%.
- Lead enterprise-wide projects using Lean Six Sigma principles, enhancing system performance (CIS, payroll, meter reading) and driving operational efficiency.
- Supervise a team of business analysts in process improvement initiatives, fostering a culture of continuous improvement and business excellence.
- Partner with Compliance and Legal teams to resolve systemic issues, ensuring adherence to quality standards and regulatory requirements.
- Deliver training and coaching to optimize team performance, aligning IT solutions with business goals.
CONSTRUCTION & FIELD SERVICES MANAGER
REGIONAL WATER AUTHORITY
09.2019 - 07.2022
- Directed field operations and construction projects, implementing process improvements that reduced operational costs by 15% while maintaining safety and quality standards.
- Managed resource budgets and coordinated crews to execute high-quality work packages, ensuring compliance with permits and regulations.
- Enhanced customer satisfaction by resolving escalated complaints with a compliance-focused approach, strengthening trust and operational reliability.
- Led safety and quality assurance initiatives, conducting regular audits and training to uphold federal and state standards.
SUPERVISOR, GAS FIELD OPERATIONS - CONSTRUCTION
EVERSOURCE ENERGY
01.2017 - 01.2019
- Oversaw construction and maintenance of gas distribution systems, implementing quality control measures that improved workmanship and reduced errors by 10%.
- Managed contractor performance and invoicing, ensuring alignment with budget and quality expectations.
- Developed and executed process improvements for work package creation, streamlining field operations and boosting productivity.
- Ensured safety and quality compliance through weekly meetings and proactive risk management.
FIELD SERVICE SUPERVISOR - EASTERN, CENTRAL, WESTERN DIVISION
AQUARION WATER COMPANY
01.2003 - 09.2017
- Oversaw construction and maintenance of gas distribution systems, implementing quality control measures that improved workmanship and reduced errors by 10%.
- Managed contractor performance and invoicing, ensuring alignment with budget and quality expectations.
- Developed and executed process improvements for work package creation, streamlining field operations and boosting productivity.
- Ensured safety and quality compliance through weekly meetings and proactive risk management.
Education
BS - Business Management
University of Phoenix
Norwalk, CTDiploma - undefined
Harding High School
Bridgeport, CTSkills
Process Improvement: Lean Six Sigma Green Belt, quality assurance, workflow optimization
Project Management: Multi-million-dollar project execution, change management, stakeholder collaboration
Technical Expertise: SAP, CIS, CRM,UMAX, Microsoft Office, ticketing systems, data analysis
Operational Leadership: Team supervision, training/facilitation, safety compliance
Industry Knowledge: Utilities operations (water/gas), construction, field operations and Customer Service
Communication: Bilingual (Spanish/English), cross-functional coordination, customer advocacy
Certification
IT Infrastructure Library (ITIL) V3 Foundation Certificate, 01/01/12
Timeline
BUSINESS PARTNER - IT/OPERATIONS/ASSET MANAGEMENT
REGIONAL WATER AUTHORITY
08.2022 - Current
CONSTRUCTION & FIELD SERVICES MANAGER
REGIONAL WATER AUTHORITY
09.2019 - 07.2022
SUPERVISOR, GAS FIELD OPERATIONS - CONSTRUCTION
EVERSOURCE ENERGY
01.2017 - 01.2019
FIELD SERVICE SUPERVISOR - EASTERN, CENTRAL, WESTERN DIVISION
AQUARION WATER COMPANY
01.2003 - 09.2017
Diploma - undefined
Harding High School
BS - Business Management
University of Phoenix
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