Brenda Vallejo
Naples,FL
Summary
Extensive knowledge in clerical operations excelling in business management and client relations. Expert in billing and invoicing, coupled with exceptional organizational skills, led to streamlined processes and enhanced customer satisfaction. Recognized for developing empathetic client relationships and significantly improving service delivery standards.
Overview
15
15
years of professional experience
Work History
Construction Office Manager
RL Docks & Services
Naples, FL
10.2022 - Current
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Communicated with clients daily via emails, telephone, texting and social media.
- Created organized filing system to manage department documents.
House Cleaner
Self-employeed
Naples, FL
06.2017 - 05.2022
- Answered calls and scheduling of customer appointments
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
Accounting Assistant
AutoNation Toyota Fort Myers
Fort Myers, FL
02.2015 - 05.2016
- Executed work orders to meet dead lines.
- Processed payments and documents such as invoices, journal vouchers.
- Applied proper codes to book keeping, files, and receipts to keep records organized and easily accessible
- Migrated data and documents to facilitate system updates.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Facilitated contacts to meet business needs.
- Answered calls
- Filing
- Office duties
Customer Service Representative Agent
Alta Resources
Fort Myers, FL
03.2013 - 10.2015
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Lead Customer Service Representative
Lynx Services
Fort Myers, FL
01.2010 - 12.2012
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed associate performance to identify training needs.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate Of Business Administration - Business Administration And Management
Hodges University
Naples, FL05.2014
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2004
Skills
- Billing and Invoicing
- Spreadsheet development
- Database entry
- Event Planning
- File Organization
- Operations Management
- Schedule Management
- Accounting Support
- Telephone reception
- Document Preparation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Construction Office Manager
RL Docks & Services
10.2022 - Current
House Cleaner
Self-employeed
06.2017 - 05.2022
Accounting Assistant
AutoNation Toyota Fort Myers
02.2015 - 05.2016
Customer Service Representative Agent
Alta Resources
03.2013 - 10.2015
Lead Customer Service Representative
Lynx Services
01.2010 - 12.2012
Associate Of Business Administration - Business Administration And Management
Hodges University
High School Diploma -
Lehigh Senior High School