Brenda Vance
Lakeview,OH
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Ohio Insurance and Financial Services. Excelled in enhancing team productivity and customer satisfaction through effective training and support. Skilled in Microsoft Office Suite, fostering strong client relationships and ensuring compliance with legal standards. Achievements include significant process improvements and a positive, collaborative work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Ohio Insurance and Financial Services
10.2010 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Kept accurate records to document customer service actions and discussions.
Insurance Agent
Nationwide
03.2004 - 10.2010
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
HR Manager
Lowes Home Improvment
12.1993 - 07.2003
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Education
GED -
Central
10-2003
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Certification
HR
P&C Insurance
Mentoring
Hazmat
Staffing
Logistics
Customer Service
Special Order
Cashier
Customer Service Management
CPR
Timeline
Customer Service Manager
Ohio Insurance and Financial Services
10.2010 - 08.2017
Insurance Agent
Nationwide
03.2004 - 10.2010
HR Manager
Lowes Home Improvment
12.1993 - 07.2003
GED -
Central
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