Brenda Varela
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Detailed knowledge of safety and security procedures. I like to consider myself as reliable and friendly, quick learner and looking to master new concepts and skills.
Overview
15
15
years of professional experience
Work History
Correctional Officer
West Texas Detention Facility
11.2020 - 12.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Ensure that detainee movement is coordinated appropriately, handle headcounts, and manage emergency response when required.
- Make sure that any drugs or weapons are seized immediately, and detainees reported appropriately.
Direct Care Worker
BCFS Health And Human Services
05.2019 - 12.2019
- Assisted clients with daily living needs to maintain self-esteem, general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
Direct Care Worker
Favorite Healthcare Staffing
07.2018 - 10.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Direct Care Worker
Favorite Health Staffing
10.2016 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Airline Passenger Assistant
Airserve
03.2015 - 10.2015
- Facilitated smooth travel for passengers with special needs, coordinating appropriate accommodations with flight crew.
- Provided compassionate support to grieving or distressed individuals traveling under challenging circumstances, displaying empathy while maintaining professionalism.
- Assisted elderly or disabled passengers in overcoming travel challenges, ensuring a comfortable journey from check-in to arrival at the destination.
- Ensured passenger safety by adhering to strict airline policies and procedures during all phases of travel.
Sales Associate
Dillards Department Store
02.2014 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Cashier
Sizzler Co.
04.2007 - 12.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Paso Del Norte Academy
El Paso, TX06.2009
Skills
- First Aid Training
- Conflict resolution skills
- Reliability and punctuality
- CPR Certified
- Safety Monitoring
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Child Care Experience
- Multitasking Abilities
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
West Texas Detention Facility
11.2020 - 12.2021
Direct Care Worker
BCFS Health And Human Services
05.2019 - 12.2019
Direct Care Worker
Favorite Healthcare Staffing
07.2018 - 10.2018
Direct Care Worker
Favorite Health Staffing
10.2016 - 05.2018
Airline Passenger Assistant
Airserve
03.2015 - 10.2015
Sales Associate
Dillards Department Store
02.2014 - 09.2014
Customer Service Cashier
Sizzler Co.
04.2007 - 12.2010
High School Diploma -
Paso Del Norte Academy
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