BRENDA VARGAS
Enfield,CT
Summary
A position as a credit account representative or customer service. Ability Summary Experience in locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
20
20
years of professional experience
Work History
Recycling Customer Service Representative
USA Hauling
Enfield, CT
08.2016 - Current
- Working with customers who have services with the USA, AAW, AND USW for their residential and commercial trash services also dumpsters
- Setting up new customer for residential services, also for dumpster rental
- Making phone calls to customer about any issues with their services for residential and commercial as well with dumpster for both English and Spanish
- Answering inbound and outbound calls per day and directed to designated individuals or departments
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situation
- Supported end-users by responding quickly to phone messages and following upon complaints
- Addressed customer service inquiries quickly and accurately
- Documented conversation with the customer to track request, problems and situations
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Collections/Customer Service Representative
USA Hauling and Recycling
Enfield, CT
01.2004 - Current
- USA Hauling and Recycling Collections 2019-2024 contact residential for payment for their trash service
- Setting up spreadsheets, so we can set up robotic calls to the customer about the balance they have for their trash service
- Making payments with N/A
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06-1991
Skills
- Product Knowledge
- Problem Solving
- Multitasking
- Computer Literacy
- Customer Education
- Interpersonal Skills
- Appointment Scheduling
- Positive Attitude
- Active Listening
- Payment Processing
- Attention to Detail
- Inbound and Outbound Calling
- Credit card payment processing
- Follow-up skills
- Customer Relations
- Customer Service
Languages
- Spanish
- Bilingual
Timeline
Recycling Customer Service Representative
USA Hauling
08.2016 - Current
Collections/Customer Service Representative
USA Hauling and Recycling
01.2004 - Current
High School Diploma -
Murry Bergtraum High School For Business Careers
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