BRENDA VARGAS
Summary
A position as a credit account representative or customer service. Ability Summary Experience in locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve. Customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Billing, Dispatching,customer Service
Ashley's Furniture
04.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Recycling Customer Service Representative
USA Hauling
08.2016 - 04.2024
- Working with customers who have services with the USA, AAW, AND USW for their residential and commercial trash services also dumpsters
- Setting up new customer for residential services, also for dumpster rental
- Making phone calls to customer about any issues with their services for residential and commercial as well with dumpster for both English and Spanish
- Answering inbound and outbound calls per day and directed to designated individuals or departments
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situation
- Supported end-users by responding quickly to phone messages and following upon complaints
- Addressed customer service inquiries quickly and accurately
- Documented conversation with the customer to track request, problems and situations
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Collections
USA Hauling and Recycling
01.2004 - 04.2024
- USA Hauling and Recycling Collections 2019-2024 contact residential for payment for their trash service
- Setting up spreadsheets, so we can set up robotic calls to the customer about the balance they have for their trash service
- Making payments with N/A.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.1991
Skills
Problem Solving
Multitasking
Customer Education
Interpersonal Skills
Appointment Scheduling
Positive Attitude
Active Listening
Payment Processing
Attention to Detail
Call center experience
Goal-oriented mindset
Customer Service
Strong Work Ethic
Excellent Communication
Multitasking and Organization
Computer Skills
Data Entry
Client rapport
Data Processing
Timeline
Billing, Dispatching,customer Service
Ashley's Furniture
04.2024 - Current
Recycling Customer Service Representative
USA Hauling
08.2016 - 04.2024
Collections
USA Hauling and Recycling
01.2004 - 04.2024
High School Diploma -
Murry Bergtraum High School For Business Careers
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