Brenda Vasquez
Boerne,TX
Summary
Detail-oriented Insurance Sales Agent aiming to leverage 16 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
17
17
years of professional experience
Work History
Owner
MadMaks Treats
11.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Promoted business via social media to generate leads and maximize brand identity.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Licensed Insurance Producer
USAA Insurance
10.2006 - 02.2023
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction ratings consistently at 98% to 100% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers with 50+ calls on average per day.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Arts -
Our Lady of The Lake University
San Antonio, TXSkills
- Client Relationship Management
- Asset Protection
- Team Training and Development
- Insurance Sales Expertise
- Insurance Product Expertise
- New Agent Training
- Contract Review and Analysis
- Account Retention
- New Business Development
- Customer Needs Assessment
- Licensed Insurance Agent
- Insurance Sales
- Sales Quota Achievement
- Customer Service
- Product Knowledge
- Client Retention
Timeline
Owner
MadMaks Treats
11.2022 - Current
Licensed Insurance Producer
USAA Insurance
10.2006 - 02.2023
Bachelor of Arts -
Our Lady of The Lake University
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