Front Desk Receptionist
Rapidcare Emergency Room
The Woodlands, Texas
05.2025 - 10.2025
- Performed clerical tasks, including filing and organizing patient records efficiently.
- Assisted in managing office supplies, ensuring availability of essential items.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Responded to inquiries regarding services and provided information on facility policies.
- Monitored waiting area and provided support to patients and their families.
- Collaborated with healthcare providers to streamline patient check-in processes.
- Organized and maintained health information databases for easy retrieval.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated visitor access, verifying identification and facilitating check-in procedures.