BRENDA VAZQUEZ
Compton,CA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
University of Southern California
Los Angeles, California
02.2026 - Current
- Assisted patients with insurance verification and enrollment, facilitating access to necessary healthcare support.
- Managed patient inquiries, delivering accurate information to enhance patient understanding of services.
- Provided exceptional customer service, addressing patient questions and concerns to improve overall satisfaction.
- Educated patients on procedures, policies, and healthcare resources available.
- Maintained electronic health records and ensured data accuracy.
- Handled sensitive patient information in compliance with privacy regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Balanced daily deposits to ensure accurate financial records. and credit card payments each day.
Dental X-ray Technician
Herman Ostrow School Of Dentistry Of USC
Los Angeles, CA
06.2019 - 01.2026
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Executed dental imaging while adhering to strict patient protection protocols, addressing pregnancy risks and applying lead aprons.
- Provides technical assistance to dental students, residents and faculty by taking diagnostic digital images.
- Instructed dental students and faculty on proper use of equipment and digital imaging techniques.
- Compiled patient X-rays and images for timely review by student dentist and faculty, ensuring accurate diagnosis.
- Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
- Typed patient data into computer system using Axium while following privacy laws and maintaining high level of accuracy.
- Managed patient appointment bookings through Axium to maintain clinic efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Hassan Bogsara D.D.S., M.Sc.D.
Torrance/Hawthorne, CA
09.2009 - 06.2019
- Scheduled appointments for new and existing patients while considering provider availability and office workload to enhance scheduling efficiency.
- Answered phones and efficiently scheduled or confirmed office appointments and surgeries to optimize patient flow.
- Notified staff of patient arrivals and prepared records for dentist review, ensuring seamless appointment transitions.
- Accurately recorded treatment information in patient records.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Maintained proper universal precautions and infection control procedures at all times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Thoroughly sterilized dental instruments using established protocols to ensure patient safety.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
- Prepared patient X-rays and images for review by dentist.
Education
Vocational Training - Dental Assistant
SoCal ROC
Torrance, CA0 2009
Skills
- Insurance verification
- Eligibility determination
- HIPAA compliance
- Electronic health records
- Patient records management
- Appointment scheduling
- Patient admitting
- Check-in coordination
- Patient flow management
- Office administration
- Effective communication
- Bilingual communication
Timeline
Patient Service Representative
University of Southern California
02.2026 - Current
Dental X-ray Technician
Herman Ostrow School Of Dentistry Of USC
06.2019 - 01.2026
Dental Assistant
Hassan Bogsara D.D.S., M.Sc.D.
09.2009 - 06.2019
Vocational Training - Dental Assistant
SoCal ROC