Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Vega

Stockton,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

JSG Trucking
02.2024 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

CWallA
09.2022 - 11.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Provided language translation services for customer service inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for b
  • Identified and responded to customer requests and concerns through email, phone and face to face.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates.

Production Control Clerk

Tesla
02.2022 - 07.2022
  • Collaborated with cross-functional teams to resolve production bottlenecks, ensuring optimal productivity levels were maintained consistently.
  • Coordinated with other departments to reduce lead times for product assembly and improve overall customer satisfaction.
  • Worked with managers to plan and coordinate production tasks.
  • Kept warehouse up to safety and health regulations at all times.
  • Checked packages and merchandise for damage and notified vendors.
  • Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Warehouse Clerk

KeHE Distribution
08.2021 - 02.2022
  • Kept warehouse up to safety and health regulations at all times.
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.

Process Assistant/Lead Customer Service Representative

Amazon FFC
09.2018 - 08.2021
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.

Lead Warehouse Clerk

Ryder Logistics
05.2012 - 09.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Produced high-quality communications for internal and external use.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.

Production Coordinator

Noll Manufacturing
03.2002 - 04.2012
  • Contributed to product quality assurance efforts, working closely with quality control teams to address concerns promptly.
  • Worked with managers to plan and coordinate production tasks.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Recognized, documented, and advised on removal of hazards.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Ensured accurate inventory records through diligent cycle counts and regular audits.
  • Communicated and integrated with other departments to share information and coordinate successfully.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Coordinated receiving process and managed dock to efficiently unload trucks.
  • Monitored employee performance closely with regular evaluations and feedback sessions, promoting professional growth within the team.
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.

Education

Stagg
Stockton, CA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Order Processing
  • Customer Relationship Management (CRM)
  • Clerical Support
  • Quality Control
  • Coordination
  • Shipping and Logistics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

JSG Trucking
02.2024 - 05.2024

Customer Service Representative

CWallA
09.2022 - 11.2023

Production Control Clerk

Tesla
02.2022 - 07.2022

Warehouse Clerk

KeHE Distribution
08.2021 - 02.2022

Process Assistant/Lead Customer Service Representative

Amazon FFC
09.2018 - 08.2021

Lead Warehouse Clerk

Ryder Logistics
05.2012 - 09.2018

Production Coordinator

Noll Manufacturing
03.2002 - 04.2012

Stagg

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Brenda Vega