Brenda Velazquez
Oviedo,FL
Summary
Highly motivated fitness enthusiast ready to pursue her passion into the field of fitness and nutrition. Eager to pass on her contagious addiction as a freshly (in house trained) professional HIIT Instructor and future Certified NASM Personal Trainer.
Overview
27
27
years of professional experience
Work History
Routing Secretary
Seminole County Public Schools Transportation Services
Winter Springs, FL
07.2022 - Current
- Support student routing in the Traversa transportation software program
- Communicates, orally and in writing, the developed routing to parents, drivers and school staff
- Reads and interprets maps to provide directions, information and documentation for drivers, district staff, parents and the public
- Operates telephone communications for the Transportation Department and the public to provide information, directions and/or clarification as needed to meet department operations
- Data entry of route edits into excel, scanning, and filing of documents
- Manage the Routing & Ride 360 email inbox
- Assign student Ticket to Ride bus stops/emailing each parent
- Assist drivers/monitors with problems or printing of route sheets help in any area that is needed
- Collect and distribute drivers/monitors/staff mail into their appropriate mail box
- Generates monthly billing invoice to UCP and emails to proper recipients
- Support the routers, drivers, monitors, management, parents, or any staff member as needed.
Server, 12/21-06/22 Top Talent Staffing
Red Apple Dining Seminole County Public Schools
- Prepare and serve nutritional food items to our guest through an exceptional dining experience
- Making/distributing all bags daily as instructed for drive thru food distribution in a prompt manner
- Cashiering, collecting payments, working closely in helping guest at the register and/or food line to help in keeping lines moving quickly and efficiently
- Maintaining serving areas clean, organized, and adhering to food and sanitation safety regulations
- Lifting, carrying, and moving work related supplies/equipment
- Exposure to adverse weather conditions and temperature extremes
- Scrubbing and mopping of floors, doing dishes, cleaning all areas and using proper solutions with correct temperatures for each
- Assist in all areas as directed by managers.
Risk Temp
TopTalent Staffing Seminole County Public Schools
Orlando, FL
08.2020 - 01.2022
- Assist in Risk Management as directed by supervisor
- Examine and compare certificates of insurance to vendor contracts prior to uploading documents into Vendor Link
- Emailing vendors for revised certificates of insurance as needed
- Scanning, printing, filing and uploading all data for Student Injury Reports and Certificates of Insurance into their proper files and Excel
- Assisting Purchasing & Distribution Department with prospective vendors dropping off bids
- Answering and transferring calls to appropriate department
- Assist in both departments as needed.
Server/Trainer
Toojay's Gourmet Deli
Orlando, FL
02.2016 - 03.2020
- Ensuring all patrons receive top notch quality customer service
- Take/Serve orders, answer questions, make recommendations and upsell
- Deal with complaints or problems and resolve with a positive attitude
- Collaborates with other servers and kitchen staff
- Hands on experience in cashier duties.
Server/Trainer
Sonny's Real Pit BBQ
Oviedo, FL
11.2010 - 06.2012
- Greeting, seating, and serving customers with an upbeat and welcoming manner
- Suggesting items to increase food and alcohol sales
- High volume customer service and face to face interaction
- Cash handling skills
- Inspected servers for required duties before leaving end of scheduled shift.
Switchboard Operator/Receptionist/Customer Service Representative
FedEx Freight
Orlando, FL
09.2008 - 11.2010
- Meet and greet all employees, guest, applicants, vendors, and company executives
- Inform applicants on all procedures, direct vendors to their assigned work order location
- Answered, transferred, or paged all incoming calls to their appropriate department on a Cornet switchboard operating system for all the region of FedEx Freight
- Entering data for all invoices for services made into excel, making sure they are sent to home office, so all vendors get paid in a timely manner
- Filing, faxing, data entry, emailing all messages to proper recipients
- Helping customers in all areas in a timely manner
- Assisting in customer service calls, dispatching any pickup calls by order
- Setting appointments for CVS trailers, or all required appointments
- Making corrections to prevent refusal of freight shipments, or acknowledging missed charges and requesting billers for corrections
- Gathered paperwork for Shortage Investigations/ Entered Exceptions for OS&D (over, short, and damage) issues
- Dock Check/ walk through for missed Freight that has not been entered into the Accops System.
Server/Trainer
Logan's Road House/5&Diner- 2/1999-11/2006
12.2006 - 09.2008
- Greeting, seating and serving customers in a welcoming manner
- Suggesting items to increase food and alcohol sales
- High volume customer service and cash handling skills
- Trained new servers in all areas to properly ensure proficient customer service
- Entered orders in Micros system, Squirrel System, and presently with Aloha System.
Telephone Sales Representative
Dial America
Orlando, FL
07.1998 - 01.1999
- Generated revenue by exceeding quota
- Prompt customer service with prospective client
- Using proper tone and utilizing proper telephone skills.
Independent Contractor
Phillips and Brooks
Longwood, FL
05.1997 - 11.1998
- Refurbished and installed phone booths for Bell South
- Performed management duties as needed.
Customer Service Representative
Sears Home Central
Orlando, FL
12.1997 - 06.1998
- Providing customer service to all incoming calls
- Resolving client issues by department in Plumbing and Electrical departments
- Faxing, filing and setting appointments for the plumbers and electricians.
Pari-Mutual Teller
Sanford Orlando Kennel Club
Longwood, FL
11.1996 - 05.1998
- Input customer wages into Amtote system
- Extensive cash handling
- High customer service interaction
- Responsible for collecting and depositing cash to banker
- Closing booth with all monies in order.
Education
Certified Personal Trainer
NASM
Online01-2024
Seminole State College, Oviedo High School
Skills
- NASM- *In progress
- Detail Oriented
- Time Management
- Interpersonal Skills
- Highly Motivated
- Fitness Enthusiast
- Communication
- HIIT/Cycling/Strength Training/Running/Zumba
Languages
- English
- Spanish
References
References available upon request.
Timeline
Routing Secretary
Seminole County Public Schools Transportation Services
07.2022 - Current
Risk Temp
TopTalent Staffing Seminole County Public Schools
08.2020 - 01.2022
Server/Trainer
Toojay's Gourmet Deli
02.2016 - 03.2020
Server/Trainer
Sonny's Real Pit BBQ
11.2010 - 06.2012
Switchboard Operator/Receptionist/Customer Service Representative
FedEx Freight
09.2008 - 11.2010
Server/Trainer
Logan's Road House/5&Diner- 2/1999-11/2006
12.2006 - 09.2008
Telephone Sales Representative
Dial America
07.1998 - 01.1999
Customer Service Representative
Sears Home Central
12.1997 - 06.1998
Independent Contractor
Phillips and Brooks
05.1997 - 11.1998
Pari-Mutual Teller
Sanford Orlando Kennel Club
11.1996 - 05.1998
Server, 12/21-06/22 Top Talent Staffing
Red Apple Dining Seminole County Public Schools
Certified Personal Trainer
NASM
Seminole State College, Oviedo High School
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