Brenda Ventura

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out
• Conducting daily room inspections to ensure all rooms are cared for according to brand standards
• Supervise, monitor, and follow up on duties of Room Inspectors, Room Attendants, Houseperson and Laundry Attendants engaged in all types of the hotel cleaning operation
• Keep an inventory of department uniforms and supplies and make requisitions when you need to replenish
• Forecast, monitor, and control budget components of the housekeeping department to maximize revenue and minimize expenses
• Ensure that departments achieve or exceed guest's service expectations
• Control all purchases for the department, consistently aware of quality and cost
• Prepare team member schedules in accordance with budgets and business forecasts
• Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions

Job Qualifications:

• Knowledge of budget preparation, payroll, and cost spending controls
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
• Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Responded to requests from patrons for linens and toiletries.
• Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
• Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
• Collaborated with other departments to ensure seamless guest experiences through effective communication and teamwork.
• Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.