BRENDA VERA
Irvine,CA
Summary
Compassionate, cheerful, and reliable professional with exceptional telephone etiquette. Easily adaptable to change and able to perform well under pressure. Dedicated to gaining hands-on knowledge and experience by working under supervision of experienced professionals. Patient and professional in responding to patient's needs, with a gentle touch and caring attitude centered on treating all with dignity and respect.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Newport Heart Medical Group
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, obtained client medical history, medication information, symptoms, complaints, allergies, and collected any medical documents.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Special Service Desk Associate
Home Depot
04.2014 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel.
- Oversaw fast-paced front desk operations.
- Processed POS transactions, including checks, cash, and credit purchases or refunds with accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Communicated with vendors regarding back order availability, future inventory, and special orders.
- Mentored and trained new team members on POS system operation, customer service strategies, and sales goals.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled call volumes of 100+ calls daily.
- Coached and trained new staff members.
Ink Tech and Assembler
Johanson Dielectrics
02.2013 - 05.2013
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Took on additional job duties, resulting in meeting project target date
- Monitored inventory, keeping necessary supplies on hand.
- Collaborated with team members to improve production processes and maintain quality standards.
- Checked job information at each press to verify that correct ink was delivered
Cashier, Sales and Stock Associate
DD's Discount
11.2011 - 12.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Performed inventory control, such as counting, and stocking merchandise.
- Developed, maintained, and utilized diverse client base.
Education
Bachelor of Arts - Psychology
08.2023
- Physician Assistants Coming Together (PACT), Broad Member Activities co-chair
Associate of Arts - Psychology
12.2020
- Dean's List 2020
- Psychology Club & PSI Beta, Broad member ICC rep
High School Diploma -
06.2010
- Dean's List 2010
- Women's Club Scholarship, Scholarship Recipient
- Cross Country Running Club, Member
Skills
- Bilingual
- Multitasking and Organization
- Adaptability and Dependability
- Self-Motivated
- Problem-solving and Active Listening
- Adapt to Diverse Groups
- Fast Learner
- Patient and Understanding
- Strong Interpersonal Skills
- Integrity and Strong Work Ethic
CSUF Club Broad Member
Physician Assistants Coming Together (PACT)
Broad Member Activities Co-Chair, 2022-2023
- Duties include planning events/socials for the club.
- Planning collaborative events/ socials with other student organizations/clubs.
- Work with Outreach Chair to find medical workshop opportunities.
- Finding other non-medical related workshops members may benefit from.
- Physician Assistant Guest Speakers
Physician Assistants Coming Together (PACT)
Broad Member Community Service Co-Chair, 2021-2022
- Duties include searching and planning volunteering opportunities on and off-campus.
- Working collaboratively with other student organizations for potential volunteer collaborations.
- Attend volunteer events
- Networking
Volunteer
- Cardz For Kidz
- Beach Clean up
- Fundraisers
- Toy Drives
- Giving Children Hope
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant - Newport Heart Medical Group
07.2023 - Current
Special Service Desk Associate - Home Depot
04.2014 - Current
Ink Tech and Assembler - Johanson Dielectrics
02.2013 - 05.2013
Cashier, Sales and Stock Associate - DD's Discount
11.2011 - 12.2012
Cal State University Fullerton - Bachelor of Arts, Psychology
Golden West College - Associate of Arts, Psychology
Fernando R. Ledesma El Monte - High School Diploma,
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