Brenda Vera
Mission,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a position where I can utilize my communication skills, leadership ability, and strong work ethic.
Experienced with customer support and bilingual communication. Utilizes effective problem-solving techniques to address and resolve customer issues efficiently. Knowledge of building strong customer relationships and enhancing overall satisfaction.
Overview
5
5
years of professional experience
Work History
Delivery Driver
UberEATS
07.2022 - 11.2022
- Served an average of 20+ customers per week with an average of 20 orders per customer.
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 4 months.
- Safely transported food orders from production sites to customers desired destinations in optimal time, established high reviews earning a 5.0 customer rating, based on the 100 delivery rating.
Receptionist/Front Desk
Rio Grande Regional Hospital
09.2020 - 11.2021
- Provided exceptional customer service to more than 100+ customers per day, directing to where they are needed.
- Regularly worked under minimal supervision.
- Giving out proper PPE to coworkers and visitors.
- Answering phone calls and giving out proper information about hospital policies, attending visitors and by giving out badges and explaining the visitation policies.
- Cleaning our work area making it look presentable, sanitizing badges and work area.
Substitute Teacher
Substitute Teacher
03.2024 - 05.2024
- Stood in for absent staff members to conduct one-on-one instruction in all subjects.
- Created detailed lesson plans aligned with course syllabus that were differentiated by content.
- Substitute for all grade levels Pre-k - High school.
Bilingual CSR
Senture LLC
12.2024 - 10.2025
- Provided bilingual support to customers via phone enhancing communication and service satisfaction.
- Resolved customer inquiries promptly, ensuring efficient issue resolution and fostering positive experiences.
- Adapted quickly to updates in product knowledge, ensuring accurate information delivery to customers.
- Maintained accurate records of customer interactions, contributing to improved service consistency and tracking.
- Collaborated with team members to streamline processes, improving overall response times for customer queries.
Education
High School -
La Joya High School
La Joya, TX12.2020
Skills
- Bilingual: English & Spanish
- Self-motivated
- Microsoft Excel
- Computer proficiency
- Data entry
- Team development
- Data collection
- Verbal and written communication
- Call center experience
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Timeline
Bilingual CSR
Senture LLC
12.2024 - 10.2025
Substitute Teacher
Substitute Teacher
03.2024 - 05.2024
Delivery Driver
UberEATS
07.2022 - 11.2022
Receptionist/Front Desk
Rio Grande Regional Hospital
09.2020 - 11.2021
High School -
La Joya High School