Brenda Verdugo
Tucson,AZ
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
12
12
years of professional experience
Work History
Receptionist
Banner University Medical Center
Tucson, AZ
01.2018 - Current
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Generated lists of equipment needs based on projected patient volume.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Processed payments from insurance companies and individuals for imaging services received.
- Reviewed images taken during exams to ensure quality standards were met.
- Checked incoming emails regularly and responded quickly when necessary.
- Provided excellent customer service by answering inquiries in a timely manner.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Created reports summarizing daily activity within the department.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
Receptionist
Aaa Limousine Services
Tucson, Arizona
01.2013 - 01.2017
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled space or equipment for special programs, meetings and conferences.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated pick-up and delivery of express mail services.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
GED -
Cholla High School
Tucson05-1999
Skills
- Scheduling
- Bookkeeping
- Staff management
- Multi-line telephone systems
- Documentation and reporting
- Customer/Client relations
- Multi-line telephone operation
- Telephone skills
- Service-oriented mindset
- Administrative support
- File management
- Schedule management
- Document management
- Greeting and seating clients
- Office administration
- Front desk operations
- Office supply inventory control
- Call redirection
- Clerical support
- Phone etiquette
- Professional demeanor
- Appointment scheduling
- Organization skills
- Information protection
- Office equipment operations
- Scheduling appointments
- Customer and client relations
- Positive and professional
Languages
Spanish
Professional
Timeline
Receptionist
Banner University Medical Center
01.2018 - Current
Receptionist
Aaa Limousine Services
01.2013 - 01.2017
GED -
Cholla High School
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