Brenda Villanueva
Yucaipa,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Case Management Clerk
Kaiser Permanente
12.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to database.
Service Receptionist
Kaiser Permanente
03.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
House Keeping
Kaiser Permanente
08.2018 - 03.2021
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Education
No Degree - Computer Science And Programming
Colorado Technical University
Colorado Springs, CO05.2027
High School Diploma -
Eisenhower High School
1321 N. Lilac Avenue05.2015
Skills
- Spanish Speaking
- Verbal and Writing Communication
- Microsoft Excel/Word
- Product Organization
- Problem-Solving Ability
- Administrative and Office Support
- Prioritization
- Recordkeeping and File Management
- Serve Customer Needs
- Document Typing and Formatting
Timeline
Case Management Clerk
Kaiser Permanente
12.2022 - Current
Service Receptionist
Kaiser Permanente
03.2021 - 11.2022
House Keeping
Kaiser Permanente
08.2018 - 03.2021
No Degree - Computer Science And Programming
Colorado Technical University
High School Diploma -
Eisenhower High School
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