Brenda Villegas
TX
Summary
Highly motivated, results-driven professional who excels in dynamic, client-centered environments. Proven track record of increasing corporate revenue, streamlining workflow and promoting a team environment that increases productivity. Pursuing opportunities to excel in the healthcare industry.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Paloma Primary Home Care
01.2023 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed timely insurance verifications to ensure proper coverage was in place for each patient visit.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- EVV
- Conducted background checks and assessed reported information.
- Supervise 80+ attendants and their patients
- Data Entry
- Medicaid billing
- Assist with payroll by approving time for the attendants
- Prepare for audits
- Assist with the hiring process
- Do the scheduling
- Answer a multi line phone and transfer calls accordingly
- Kept high average of performance evaluations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
CSR
Cognosante
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Night Auditor
Days Inn By Wyndham
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
CSR
Black Turtle Services
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
PHC Coordinator
Caridad Healthcare
- Supervise 80+ attendants and their patients
- Data Entry
- Medicaid billing
- Assist with payroll by approving time for the attendants
- Prepare for audits
- Assist with the hiring process
- Do the scheduling
- Answer a multi line phone and transfer calls accordingly
- Kept high average of performance evaluations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Education
High School Diploma -
Falfurrias High School
Falfurrias, TXCertificate - Administrative Assistant
Southern Careers Institute Inc
McAllen, United StatesPrimary Education
South Texas College
Mcallen, TXCertificate - Phlebotomy
New Start
McAllen, United StatesSkills
- Microsoft Office proficiency
- Excel spreadsheets
- Strong problem solver
- Time management
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Proofreading
- Problem-Solving
- Document Management
- Data Entry
- Administrative Oversight
- Multitasking
- Workflow Optimization
- Staff Supervision
- Organizational Skills
- Office Management
- Scheduling and calendar management
- Reliability
- Analytical Thinking
- New Hire Orientation
- Motivational Leadership
- Problem-solving abilities
- Multitasking Abilities
- Relationship Building
- Effective Communication
- Employee Supervision
- Phone and Email Etiquette
- Handling Complaints
- Schedule management
- Self-starter
- Billing and coding
- Patient charting
- Insurance eligibility verifications
Skills
Administrative Assistant
Data entry
EVV / PHC
Filing
Front Office
Knowledge with Health Insurance and Billing
Payroll
Scheduling
Typing 60 - 70 wpm
Windows, Outlook, Excel, Word
Database Software
Lotus
Vesta, HHA exchange, Medius
Timeline
Administrative Assistant
Paloma Primary Home Care
01.2023 - Current
CSR
Cognosante
Night Auditor
Days Inn By Wyndham
CSR
Black Turtle Services
PHC Coordinator
Caridad Healthcare
High School Diploma -
Falfurrias High School
Certificate - Administrative Assistant
Southern Careers Institute Inc
Primary Education
South Texas College
Certificate - Phlebotomy
New Start
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