Brenda Wagner
Bradenton,FL
Summary
Highly motivated, adaptable professional with:
- Demonstrated success in leading cross-functional teams and managing challenging projects to successful completion.
- Skilled communicator with a strong focus on customer service, satisfaction, and win-win outcomes.
- Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality.
- Adept at utilizing analytical, technical, and problem-solving skills to maximize team performance and deliver results.
I aim to leverage my skills and experience to any challenge to make an immediate contribution to an organization.
Overview
30
30
years of professional experience
Work History
Manager, Product Development and Delivery
First Citizens Bank
Phoenix, AZ
01.2019 - 06.2023
- Agile leadership of 3 product development and quality assurance teams supporting payment processing platforms and products for HoA payments, including integration for accounting software vendors to access payment information.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Successfully delivered complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
Scrum Master/Program Manager
First Citizens Bank
Omaha, NE
06.2018 - 01.2019
- Scrum Master for multiple cross-functional product teams
- Program Manager across enterprise for successful rollout of Property Pay/Manager & Data Exchange products
- Built strategic partnerships with Product Management, Business Units, Service Desk, and Automation to support agile product releases.
Director, Software Development
Ameritas
Lincoln, NE
07.2017 - 05.2018
- Led 4 product development and delivery product teams for Group Claims organization
- Coached and mentored adoption of SAFe agile development and portfolio management practices
- Drove adoption of continuous integration and deployment across mainframe & open systems platforms
- Led communication and integration of change and release management practices.
Program Manager
Diversified Solutions
Omaha, NE
01.2017 - 07.2017
- Program manager for 3 scrum teams and 2 external vendors, IBM and BluAge, to deliver enterprise-wide initiative modernizing +300 Pacbase modules to Java user interface
- Managed program scope, timelines, resource management, budget, and adoption of organizational change and release management processes
- Introduced Agile driven processes/ scrum methodology, automated web browser testing (Selenium).
Director, Software Development and Delivery
CSG International
Omaha, NE
01.2008 - 01.2016
- Leadership of 6 agile development, production support, and operations self-organizing teams
- Exemplary skills in solution assessment, risk assessment, escalation management, and cross-functional collaboration in incident, problem, and recovery management
- Pre/post-sales consultant regarding Output Solutions products
- Successful agile transformation from waterfall and ATDD, Automated Test Driven Development
- Integration of Development and Operations teams initiating the first DevOps organization within CSG
- Fostered strategic partnerships with Product Management, Strategic Business Units, Sales, Professional Services, PMO, Service Desk, and Procurement to support release trains, value streams, SDLC, and PDLC.
Manager, IT Project Plannning
CSG International
01.2005 - 01.2008
- Project managed enterprise-wide rollout of IT Service Management (ITSM) from project inception through successful implementation
- Requirement gathering/definition, project scope, resource planning, training, documentation, communication planning, and enterprise-wide implementation plan and rollout
- Program manager for internal CSG applications which consisted of: analyzing and managing the delivery of enhancement and service requests, troubleshooting and resolution of incidents/defects.
Sr Manager, Software Development
CSG International
01.2000 - 01.2005
- Managed development, production support, and configuration management teams for Output Solutions Development
- Organization responsible for implementing new product functionality, invoice composition and delivery for print & mail clients
- Responsible for production/QA source code control (TFS/SVN) for open systems and .Net environments
- Support, maintenance, and project scheduling for 12 Quality Assurance open systems/.Net environments
- Project management of multiple development, maintenance requests and software upgrades
- Consulting/educating/training internal and external clients on Output Solutions products.
Programmer I - Sr Software Engineer
CSG International
01.1993 - 01.2000
- Business analysis, requirement gathering, and field mapping for new conversions to the billing system
- Software development and composition of cable, telephony invoices for leading cable providers
- Responsible for all phases of software development life cycle (SDLC) for new client conversions, development, project analysis and design, small project management, training/mentoring co-workers.
Education
Associate of Science -
- AIM IT Leadership certification - 2015
- EDA, Electronic Document Associate - 2015
- SCRUM/XP certification, Agile Leadership certification - 2014
- Xplor active member since 2009, Xplor Education Committee - 2014
- Document Strategy Forum, Advisory Board member 2009 - '12
- ITIL Foundation certification - 2007
- Habitat For Humanity, 2013 - '16
- American Cancer Society, Relay for Life Committee 2014 - '16, 2018 - 2019
Skills
- Contract/Procurement Management
- Strategic Planning
- Team Leadership and Development
- Business Planning
- Project/Product Management and Planning
- Complex Problem-Solving
- Quality Assurance
- Customer Relationship Management
- Process Improvement
- Change Management
- Training and Development
- Budget and Revenue Forecasting
LinkedIn profile:
https://www.linkedin.com/in/brendajwagner
Timeline
Manager, Product Development and Delivery - First Citizens Bank
01.2019 - 06.2023
Scrum Master/Program Manager - First Citizens Bank
06.2018 - 01.2019
Director, Software Development - Ameritas
07.2017 - 05.2018
Program Manager - Diversified Solutions
01.2017 - 07.2017
Director, Software Development and Delivery - CSG International
01.2008 - 01.2016
Manager, IT Project Plannning - CSG International
01.2005 - 01.2008
Sr Manager, Software Development - CSG International
01.2000 - 01.2005
Programmer I - Sr Software Engineer - CSG International
01.1993 - 01.2000
Dakota State University - Associate of Science,
- ,
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