Brenda Walker
Monroe,NC
Summary
Experienced Support Supervisor with a background in overseeing high-performing support teams. Possess skills in team management, customer service, and troubleshooting complex technical issues. Known for fostering professional development among team members and ensuring highest level of customer satisfaction. Proven ability to streamline processes to improve productivity and efficiency. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Support Supervisor
Daymark Recovery Services
Monroe, USA
09.2019 - Current
- Oversaw punctual check-in and check-out of clients, managing staff schedules efficiently
- Directed administrative functions including scheduling, task allocation, and priority-setting to enhance team performance
- Approved accurate timesheets and addressed discrepancies
- Monitored all expenditures, ensuring they remained within the proposed budget, and handled invoice processing
- Collaborated with Finance department staff on necessary financial reports
- Tracked and ordered essential supplies ensuring consistent availability
- Assess and communicate performance reviews for staff
- Sorted and directed incoming correspondence
- Ensured compliance with HIPAA privacy regulations
- Scanned documents into electronic medical records system (EMR)
- Acquired knowledge in medical and insurance terms
- Ensured timely completion of paperwork and billing tickets according to established guidelines
- Addressed client communications promptly
- Analyzed operating practices and procedures to identify improvement opportunities in workflow, medical records, and financial intake
- Demonstrated proficiency in utilizing Microsoft Office programs
- Managed agency credit card usage and maintained daily bank deposits
- Coordinated meeting schedules and prepared necessary arrangements
- Communicated with Center Director on staff performance issues and feedback
- Led weekly review sessions with Support staff to assess individual job performance and provide constructive feedback
Case Support Specialist
Alexander Youth Network
Charlotte, USA
06.2017 - 09.2019
- Coordinated appointment schedules for Case Managers and Therapists
- Completed thorough intake enrollment packets efficiently
- Directed the flow of incoming and prepared outgoing mail
- Coordinated monthly child and family team meetings
- Ensured accuracy in updating patient information while adhering to HIPAA privacy regulations
- Scanned documents into electronic medical records system
- Knowledgeable about healthcare and insurance terminology
- Managed and reviewed clinical documents, providing regular status updates to management
- Ensured client eligibility through verification process
- Facilitated successful operation of 5 mental health programs by consistently providing accurate and timely data to external stakeholders
- Maintained records of data communication transactions, problems, and remedial actions or installation activities
- Coordinated with vendors for product ordering and delivery services
- Created detailed reports on system performance metrics for management review
- Maintained positive working relationship with fellow staff and management
Administrative Assistant
Alexander Youth Network
Charlotte, USA
08.2015 - 06.2017
- Managed interdepartmental appointment scheduling for clients
- Facilitated smooth appointment setup for clients through effective use of department schedules and external referrals
- Managed scheduling of therapists' appointments
- Coordinated with Executive Directors, Program Managers, and senior Management Team to provide updates on clinical inquiries
- Optimized treatment room usage by coordinating both virtual and in-person appointments
- Oversaw medical records management in compliance with HIPAA regulations
- Ensure clients receive necessary documentation during initial visits
- Handled payment processing for insurance coverage
- Handled office inventories efficiently
Education
AAS - Office Administration
South Piedmont Community College
05.2010
Skills
- Staff management
- Meticulous Attention to Detail
- Office administration
- Customer service
- Verbal and Written Communication
- Effective Relationship Management
- Effective Time Management Under Stress
- Effective Problem Analysis
- Commitment to Ethical Practices
- Confidential Information Management
- Task delegation
- Policy enforcement
- Teamwork and collaboration
Timeline
Support Supervisor
Daymark Recovery Services
09.2019 - Current
Case Support Specialist
Alexander Youth Network
06.2017 - 09.2019
Administrative Assistant
Alexander Youth Network
08.2015 - 06.2017
AAS - Office Administration
South Piedmont Community College
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