Brenda Walker
Louisville,KY
Summary
Dynamic professional with extensive experience in customer service and team leadership at Louisville Orthopedic Clinic. Proven ability to enhance patient interactions through empathetic communication and efficient appointment scheduling. Recognized for maintaining confidentiality and fostering a positive work environment, while consistently achieving operational goals and ensuring seamless payment processing.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Louisville Orthopedic Clinic
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Triage Nurse
Louisville Orthopedic Clinic
03.2023 - Current
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
Forklift Operator
Freight Worldport Facility/Ups
08.2022 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Department Supervisor
Lowes Home Improvment
03.2021 - 03.2023
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Department Supervisor
Home Depot
04.1998 - 03.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
Education
High School Diploma -
Santa Teresita
Dominican Republic05.1986
Skills
- Customer service
- Scheduling appointments
- Confidentiality handling
- Customer assistance and interaction
- Fluent in language and language
- Punctual and reliable
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Louisville Orthopedic Clinic
03.2023 - Current
Triage Nurse
Louisville Orthopedic Clinic
03.2023 - Current
Forklift Operator
Freight Worldport Facility/Ups
08.2022 - Current
Department Supervisor
Lowes Home Improvment
03.2021 - 03.2023
Department Supervisor
Home Depot
04.1998 - 03.2021
High School Diploma -
Santa Teresita
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