Summary
Overview
Work History
Education
Skills
Other Notables
Languages
Timeline
Generic

Brenda Wall

Massapequa,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Senior Director, Operations

Liberty Utilities
02.2017 - Current
  • Provide leadership for New York regulated utility business workforce ensuring effective Operations, Safety, Compliance, Financial Performance, Performance Management and Customer Satisfaction
  • Responsible for the People Strategy, Business Performance, Labor and Human Resources programs and initiatives with strategic objectives and business goals
  • Lead the Safety Program and execution towards Zero Injuries in the Workplace
  • Provide leadership and management of a full range of business functions throughout the state
  • Establish and implement short- and long-term corporate human capital plans, which include maintaining or improving business performance, financial planning, workforce development and organizational design and strategy
  • Lead improvement for SAP/HRIS operational systems, processes, and policies to support consistently high-quality customer service
  • Implemented strategic objectives aligned at action planning, productivity, and physical resources
  • Specifically supported better field reporting, information flow, and job cost containment
  • Played a significant role in long term planning, including initiatives geared toward operational excellence.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Increased employee satisfaction, providing regular coaching and feedback sessions.
  • Implemented cost-saving measures through effective resource allocation and budget management.
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.

OWNER

TITANIUM OUTSOURCING LLC
05.2015 - 02.2017
  • Responsible for the strategic and operational performance of all aspects of contracted Human Resources activities including process and development, employee retention, compensation and benefits administration, organizational effectiveness, employee relations, regulatory and legal compliance and occupational health and safety
  • Reduced staffing and compensation costs by $300k through development of hiring and pay programs based on individual development and succession plans
  • Instituted strategic growth plans for small business and successfully moved into three key geographical regions
  • Saved 500k by restructuring benefit programs
  • Negotiated payroll platform with a cost saving of 250k.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

REGIONAL HR MANAGER

COMPASS GROUP NORTH AMERICA
02.2005 - 06.2015
  • Strategic business partner providing multi-state leadership to 9 Regional Presidents within the Business & Industry, Education, Healthcare, Vending and Senior Living sectors
  • Responsible for Human resources operations team with oversight of 350 operating centers and five thousand employees
  • Provided strong leadership to the regional team to drive the company’s overall strategy, mission, and core values
  • Collaborated with Executives to establish and recommend procedures that would maintain efficient and effective services to company clients
  • Presented consolidated financial reports at bi-monthly meetings for board of directors
  • Drove sound risk and fiscal management practices that reduced SUTA costs below industry benchmarks while minimizing legal costs and meeting corporate financial overhead goals
  • Cultivated talent plans with Regional Sector Leadership focused on competencies and sustainability that met business objectives
  • Increased corporate employee retention by 50%, decreased corporate attrition levels by 25%, improved performance metrics and client satisfaction scores by 25%
  • Designed a veteran hire program and achieved 15% veteran workforce through creative staffing/hiring solutions
  • Created associate recognition programs for both hourly and salaried employees within sectors
  • Successfully lead Eastern Division company’s Diversity and Inclusion plan for 8 years.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Reduced turnover rates by developing effective retention strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency and improved organizational performance.
  • Facilitated leadership development through targeted training programs and mentorship opportunities.
  • Managed talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
  • Optimized workforce planning by analyzing data trends and adjusting recruitment strategies accordingly.
  • Implemented successful change management initiatives, supporting employees during organizational transitions.
  • Developed comprehensive onboarding programs to improve new hire integration and increase retention rates.
  • Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
  • Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
  • Ensured compliance with federal, state, and local employment laws through diligent policy management.
  • Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
  • Administered benefits programs effectively, maintaining employee satisfaction levels while controlling costs.
  • Negotiated favorable contracts with vendors for cost-effective delivery of essential services such as training programs or benefits administration.
  • Developed succession planning initiatives to ensure smooth leadership transitions within the organization.
  • Performed budget analysis to control expenditures and predict future budget needs.

REGIONAL MANAGER

NEW YORK MEDICAL
01.2003 - 02.2005
  • Served as business partner to VPO, and multiple District Managers focused on developing & implementing strategic and operations plans for forty offices and 1200 employees within the Eastern Region
  • Performed as a key member of the leadership team responsible for the daily management of the company's health and the development and implementation of organizational strategic goals
  • Responsible for monthly, consolidated financial reports, cash flow analysis, budget, etc
  • Established effective programs to compensate, coach, train and appraise field personnel and office staff.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

Education

BS - Business Administration

St. John’s University
05.2000

Skills

  • Strategic Planning and Execution
  • Labor Contract Negotiations/Management
  • Financial Management
  • Process Analysis/Improvement
  • Organizational Design, Strategy, Effectiveness
  • Workforce Development
  • Business Performance
  • Business Development
  • Policy, Process, Systems Designs
  • Core Values Management
  • Practice Operations Management
  • Team Building and Motivation
  • Policy Development
  • Operations Management
  • Budget Control
  • Contract Management
  • Project Management
  • Financial Reporting
  • Legal and Regulatory Compliance
  • Capital Spending

Other Notables

  • Women’s Leadership Steering Committee- Co-Chair- 2007-2015
  • Inclusion and Diversity Lead- Eastern Division 2007-2015

Languages

Spanish
Native or Bilingual

Timeline

Senior Director, Operations

Liberty Utilities
02.2017 - Current

OWNER

TITANIUM OUTSOURCING LLC
05.2015 - 02.2017

REGIONAL HR MANAGER

COMPASS GROUP NORTH AMERICA
02.2005 - 06.2015

REGIONAL MANAGER

NEW YORK MEDICAL
01.2003 - 02.2005

BS - Business Administration

St. John’s University

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