Brenda Wampler

Front desk supervisor complying with daily hotel policy and procedures. Coordinated with other departments in the hotel to ensure something day to day operation. Assisted with the recruitment process of front desk staff, housekeepers, and Maintenance staff including conducting and rating interviews. Monitored inventory levels and reported to management.

Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Created and implemented daily cleaning schedules for staff members.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Followup on proper sanitation techniques or emergency procedures.
Created schedules for staff to ensure adequate coverage at all times.

Started working for Food City as Gas and Go attendant and was promoted to inventory specialist within 3 months. Gained knowledge of company policies, protocols and processes. Acted with integrity, honesty, and knowledge to promote culture of company. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Identified and communicated customer needs to supply chain capacity and quality teams.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

• Professional Development Courses:
• Completed online course on hotel day-to-day operations
• MIKEY
• PAYCOR programs