Brenda Webb
Detroit,MI
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist Demonstrative Eligibility Specialist proudly offering over 30 years experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Eager to contribute to team success through hard work, attention to detail with excellent organizational skills.
Overview
32
32
years of professional experience
Work History
Eligibility Specialist
State of Michigan Department of Human Services
07.1980 - 12.2008
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Established databases to track, analyze and automate eligibility application processes.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Devised and implemented strategies to streamline eligibility verification processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Leveraged advanced technology tools to streamline data entry tasks while minimizing human error rates.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
- Optimized workflow processes through proactive identification of inefficiencies and implementation of targeted improvements.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Utilized data-driven strategies to monitor performance metrics, identifying opportunities for improvement in service delivery.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Assisted clients with completion of applications and paperwork.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
Social Services Manager
State of Michigan Department of Human Services
01.2009 - 02.2012
- Championed diversity and inclusion efforts within the workplace by identifying areas of improvement and leading initiatives to promote cultural competence among staff members.
- Supervised multidisciplinary teams responsible for delivering comprehensive social services tailored to individual client needs and preferences.
- Led strategic planning initiatives aimed at enhancing organizational effectiveness while adapting to evolving industry trends and regulations.
- Mentored junior staff members by providing guidance on best practices in case management, documentation, and ethical standards within the field of social work.
- Developed and maintained a comprehensive resource database for staff members, promoting efficiency and effectiveness in connecting clients with appropriate services.
- Managed high caseloads with meticulous attention to detail, ensuring timely completion of assessments, evaluations, and reports.
- Established strong relationships with clients by providing empathetic and culturally sensitive support during challenging situations.
- Improved community outreach efforts by collaborating with local organizations and agencies to provide comprehensive support services.
- Implemented quality assurance measures to ensure consistent delivery of high-quality services across all program areas.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices, attending professional development opportunities, and sharing updates with the team.
- Increased team productivity by developing and implementing effective training programs for new and existing staff members.
- Enhanced client satisfaction by streamlining social service processes and implementing efficient case management strategies.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Cultivated a supportive work environment conducive to professional growth and development by implementing regular performance evaluations and feedback sessions.
- Evaluated program effectiveness using data-driven methodologies, resulting in continuous improvement initiatives that increased overall agency performance.
Education
Diploma - Human Service Counseling: Business
Detroit Business Institute
Detroit, MISkills
- Customer Service
- Friendly, Positive Attitude
- Effective communication skills
- Medicaid knowledge
- Documentation And Reporting
- Cultural Competency
- Policy Interpretation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Adaptability and Flexibility
- Self Motivation
- Team Collaboration
- Effective Communication
- Task Prioritization
- Eligibility Determination
Timeline
Social Services Manager
State of Michigan Department of Human Services
01.2009 - 02.2012
Eligibility Specialist
State of Michigan Department of Human Services
07.1980 - 12.2008
Diploma - Human Service Counseling: Business
Detroit Business Institute
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