Brenda Weir
Queen Creek,AZ
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Front Office Medical Assistant
Western Cardio Thoracic Surgeons
Mesa, AZ
09.2016 - Current
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Answered phones politely and directed callers to appropriate personnel.
- Completed prior authorization requests for diagnostic imaging studies or specialty medications as requested by provider.
- Registered new patients and created files with detailed personal and medical information.
- Followed up with patients regarding lab result or image results or any other issues that may arise.
- Ordered supplies for front office area when needed.
- Assisted physicians with various tasks such as vital signs, weight, assisted in back office when needed
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Responded to patient and visitor concerns and questions.
- Collected co-pays and payments from patients.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed future imaging
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Maintained cleanliness of examination rooms between visits.
- Ensured medical records were properly filed addressed
- Prepared patient charts with demographic data prior to each visit.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
- Kept supplies ready by inventorying stock and placing orders.
- Processed medical record requests for insurance companies and medical providers.
- Scanned documents into electronic health record system.
- Communicated with pharmacies regarding prescription refills or medication orders When necessary
- Prepared medical charts, scanned documents and organized patient information.
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Updated patient medical records.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Processed referrals to specialists or other healthcare providers.
- Verified insurance coverage and obtained authorizations for services.
- Assisted in training new front office staff members.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
Tech Assistant Front Office
Simon med imaging
Mesa, AZ
05.2009 - 04.2021
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- front office duties
- assisted tech in preparing patient for imaging exam
Education
High School Diploma -
Oceanside High School
Oceanside, CA06-1983
Skills
- Front Desk Operations
- HIPAA Compliance
- Scheduling Appointments
- Patient Scheduling
- Patient Registration
- Document Management
- Billing Support
- Appointment Management
- Insurance Verification
- Outstanding Telephone Etiquette
- Paperwork Management
- strong work ethic
- strong ability to work
- in a team
- compassionate, positive and upbeat
- going that extra step
- to assist others
- do my best to keep a tight schedule
Timeline
Front Office Medical Assistant
Western Cardio Thoracic Surgeons
09.2016 - Current
Tech Assistant Front Office
Simon med imaging
05.2009 - 04.2021
High School Diploma -
Oceanside High School
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