Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brenda Westgate

Brenda Westgate

Harrisville

Summary

Professional hospitality expert with proven track record in guest relationship management, conflict resolution, and high-stakes customer service. Adept at fostering team collaboration and maintaining flexibility to meet evolving needs, ensuring seamless operations. Skilled in VIP service, event coordination, and leveraging communication to exceed guest expectations. Recognized for reliability and achieving targeted outcomes in fast-paced environment.

Overview

29
29
years of professional experience

Work History

Online Customer Service and Casino Host

FlowPlay
01.2024 - 08.2025

Was responsible for greeting players, solving any problems they may have, helping players with the game site and answering any questions they may have, making sure the players were happy and satisfied.

Online Customer Service and Casino Host

FlowPlay
11.1999 - 01.2024

Before I became an employee of FlowPlay, I was a sub-contractor for them, as an online customer service rep and casino host. I was responsible for greeting the players, helping them with the game site, answering any questions they may have, solving any problems they may have and making sure they were happy and satisfied.

Customer Service Representative

Potpourri Group Inc.
03.1996 - 07.1998

Was responsible for answering calls, placing orders, rectifying any errors in customers orders, answering customers questions and making sure they were happy and satisfied.

Education

High School Diploma -

North Smithfield Jr Sr High School
North Smithfield, RI
06-1988

Skills

  • Service excellence
  • Supportive listening
  • Skilled in organizing events
  • Meticulous attention to detail
  • Customer service expertise
  • Exceptional communication
  • Guest relations
  • Sales proficiency
  • Communication
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability

Timeline

Online Customer Service and Casino Host

FlowPlay
01.2024 - 08.2025

Online Customer Service and Casino Host

FlowPlay
11.1999 - 01.2024

Customer Service Representative

Potpourri Group Inc.
03.1996 - 07.1998

High School Diploma -

North Smithfield Jr Sr High School