Professional hospitality expert with proven track record in guest relationship management, conflict resolution, and high-stakes customer service. Adept at fostering team collaboration and maintaining flexibility to meet evolving needs, ensuring seamless operations. Skilled in VIP service, event coordination, and leveraging communication to exceed guest expectations. Recognized for reliability and achieving targeted outcomes in fast-paced environment.
Was responsible for greeting players, solving any problems they may have, helping players with the game site and answering any questions they may have, making sure the players were happy and satisfied.
Before I became an employee of FlowPlay, I was a sub-contractor for them, as an online customer service rep and casino host. I was responsible for greeting the players, helping them with the game site, answering any questions they may have, solving any problems they may have and making sure they were happy and satisfied.
Was responsible for answering calls, placing orders, rectifying any errors in customers orders, answering customers questions and making sure they were happy and satisfied.