Brenda Whitlock
Whiting,IN
Summary
30+ years in Marine Insurance Industry
System Development - Spinnaker - 2001-2005 FFIC
Train Dallas Service Center Team - 2005-2006 FFIC
Created User/Reference Guides for all Marine Segments (Ocean Cargo, Hull, Liability and Inland Marine).
John Meyer Award Winner 2005
Overview
34
34
years of professional experience
Work History
Operations Manager - Insurance
American International Group Inc
09.2006 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Underwriting Technician
Fireman's Fund
04.1989 - 09.2006
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
No Degree - General
George Rogers Clark
Hammond, IN06.1981
Skills
- Coordinate Training
- Operational Improvements
- Accounts Payable and Accounts Receivable
- Internal Controls and Reporting Systems
- Audit Coordination
- Policy Delivery
- Excellent Team Leadership
Timeline
Operations Manager - Insurance
American International Group Inc
09.2006 - Current
Underwriting Technician
Fireman's Fund
04.1989 - 09.2006
No Degree - General
George Rogers Clark
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