Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brenda Wiggins

Garland,TX

Summary

Customer service professional dedicated to effective team management and customer satisfaction. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Overview

13
13
years of professional experience

Work History

CSI Manager

Trophy Nissan
Mesquite, TX
07.2008 - 10.2012
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • Answered an average of 50 calls per day by addressing customer inquiries.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Broker Assistant

Given Enterprises
El Paso, TX
11.1999 - 06.2008

  • Assisted buyers and sellers of privately held business.
  • Handle the initial potential buyer interviews.
  • Facilitate the progress of the sale.
  • Managed office in Dallas Tx.

Education

High School Diploma - undefined

Dallas Christian Academy
Mesquite, TX
1988

Skills

  • Excellent teamwork
  • Customer service-oriented
  • Excellent customer service skills
  • Customer-focused
  • Effective problem solver
  • Customer-focused
  • Customer Relationship Management Software (CRM)

Affiliations

Pancreatic Cancer Network.
Media Relations Chair.

Timeline

CSI Manager

Trophy Nissan
07.2008 - 10.2012

Broker Assistant

Given Enterprises
11.1999 - 06.2008

High School Diploma - undefined

Dallas Christian Academy

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Brenda Wiggins