Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Williams

Bellflower,CA

Summary

Community Service Supervisor with management experience and exceptional people skills. Versed in Recreation Service Management and Program Planning. Desires a challenging role as lead management

Overview

23
23
years of professional experience

Work History

COMMUNITY SERVICE SUPERVISOR

City Of Hawthorne
12.2007 - Current
  • Under administrative direction, plans, coordinates, and directs parks, senior center, recreation, aquatics, and youth activities, cultural programs, and homeless services
  • Provides leadership, direction, and guidance in Parks & Recreation strategies, coordinates operations, and assures programs meet the City’s goals.
  • Represents Department to elected officials and outside agencies; interprets and explains policies, procedures, rules, and regulations; coordinates strategies to integrate services with other programs, departments, and agencies
  • Assures effective communication of Community Service Departmental issues; coordinates with citizens' groups, advisory boards, and commissions; develops cooperative professional relationships with local government and community services agencies
  • Directs activities of Community Services Department staff; plans, prioritizes, and assigns tasks and projects; coaches staff; monitors work; develops staff skills and evaluates performance; meets regularly with staff to discuss and resolve workload and technical issues; develops goals and priorities.
  • Coordinate assigned activities with other departments and outside agencies while providing highly responsible and complex administrative support to Director to foster strong departmental culture.
  • Implement positive change, provide creative solutions, and identify innovative community service approaches.
  • Attended 12 community service project-related professional conferences and meetings each month.
  • Maximized outreach and supported organizational objectives by monitoring $300,000 budget
  • Received and resolved three calls each week regarding complaints and problems
  • Communicated professionally with individuals from different ethnic and cultural backgrounds
  • Publicized community services to maintain positive public relations with community members
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business
  • Coordinated project activities with other city departments
  • Planned and hosted on- and off-campus community service activities
  • Gathered information and filed reports to resolve complaints
  • Addressed and resolved neighborhood problems and complaints tactfully to maximize satisfaction
  • Gathered and analyzed cultural, educational, social and demographic data about community to guide local program development
  • Scheduled and held contract classes, special events and senior and athletic programs
  • Conducted feasibility studies and recommended actions for proposed projects
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders

Recreation Assistant

City Of Long Beach
05.2000 - 11.2007
  • Under general direction, supervised day-to-day operations of Teen Center and Senior Center.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Developed and monitored budgets for recreational activities
  • Liaised with community organizations to promote recreational activities
  • Assisted in recruitment and hiring of new recreation staff
  • Developed and monitored safety policies and procedures to facilitate safety of participants
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
  • Prepared reports for management regarding status and progress of recreational activities
  • Ordered and maintained all recreational equipment
  • Provided feedback and guidance to program participants regarding progress and development
  • Trained staff members on conducting events and following safety procedures
  • Factored-in abilities, needs, and interests of participants in development of events and programs
  • Kept athletic and games equipment and facilities organized and maintained
  • Collaborated with other recreation staff in developing new recreational activities
  • Provided explicit instruction to activity and program participants to deliver fun and maintain safety
  • Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form.
  • Distributed publicity for programs to market programs.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Monitored participation in recreational activities to provide assistance to participants
  • Compiled hourly user statistics to document usage, issues and incidents to complete daily report form

Education

Ph.D. - Humanities

BIBLE BELIEVERS CHRISTIAN COLLEGE
Hawthorne, CA
06.2023

Master of Science - UWLA

The University of West Los Angeles
Inglewood, CA
07.2022

Bachelor of Arts -

California State University - Long Beach
Long Beach, CA
05.2003

Skills

  • Management Skills:
  • Interpersonal
  • Communication
  • Organization
  • Problem Solving
  • Soft Skills:
  • Listening
  • Empathy

Timeline

COMMUNITY SERVICE SUPERVISOR

City Of Hawthorne
12.2007 - Current

Recreation Assistant

City Of Long Beach
05.2000 - 11.2007

Ph.D. - Humanities

BIBLE BELIEVERS CHRISTIAN COLLEGE

Master of Science - UWLA

The University of West Los Angeles

Bachelor of Arts -

California State University - Long Beach

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