Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Brenda Wilson

Joliet,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

RJW Transport
03.2015 - 01.2024
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Customer Service Representative

MXD Warehouse
08.2012 - 03.2015
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.

Education

No Degree - Computer And Information Sciences

Mississippi Valley State University
Itta Bena, MS

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05.1985

Skills

  • Meeting planning
  • Documentation And Reporting
  • Data Collection
  • Administrative Procedures
  • Employee Communications
  • Filing
  • Clear Communication
  • Multi-Line Phone Systems
  • Scheduling
  • Conference planning
  • File Organization
  • Microsoft Outlook
  • Customer Service
  • Supervising staff
  • Database Administration
  • Program files maintenance
  • Purchase orders organization
  • Information Security
  • Filing and data archiving
  • Recordkeeping

Accomplishments

  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Scheduling - Organized technician schedule for customer jobs.

Additional Information

To seek and maintain a full-time position that offer professional challenges utilizing my interpersonal skills and excellent time management and problem solving skills

Languages

English
Full Professional

Timeline

Administrative Assistant

RJW Transport
03.2015 - 01.2024

Customer Service Representative

MXD Warehouse
08.2012 - 03.2015

No Degree - Computer And Information Sciences

Mississippi Valley State University

High School Diploma -

Amanda Elzy High School
Brenda Wilson