Brenda Wilson
Vancouver,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Operation Specialist II
Riverview Community Bank
07.2023 - 06.2024
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Process mobile deposit
- Process Atm deposit's in conveyance
- Set up ICS accounts
- wires
- Q2
- Shazam debit cards
Treasury Management Specialist
RWC Consulting Group
10.2022 - 07.2023
- Umpqua Bank- Crossfirst Bank - Candence Bank
- Providing demo assistance with Q2 platform, assisted in creating positive pay, ACH Nacha files, wires, set up new sub-user
- Worked with their client service team with incoming calls with ACH, wires and logging on to the web
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Worked with , management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Reconcile GL outages
Community Operations Assistant
Holland Partner Group
07.2022 - 01.2023
- Assisted operations manager with planning of routine operations and special projects
- Prepare and recorded all property notice such as 3day, 10 day, balance due, NSF and renewals
- Completed daily input of leasing, audit daily deposits, weekly payables batches and activity for properties
- Processes account payables in consistent and timely manner
Client Service Representative II
Riverview Community Bank
04.2013 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Process and assist with ACH files
- In-depth knowledge of Q2 online banking platform
- Process GL entries for accounting
- Balance and maintain vault, monthly audits, and retention
- Opened new accounts
Personal Banker II
West Coast Bank
02.2003 - 11.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted financial products by maintaining excellent service offering knowledge
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Acted in place of Branch Manager when absence
- Motivated staff to exceed branch goals
- Perform monthly and Annual branch audits
Office Manager
Synsvoll Chiropractic
08.2002 - 02.2003
- Maintained physical and electronic filing systems
- Oversight of office inventory - requisitions, ordering, receiving shipments
- Optimized organizational systems for payment collections, AR/AP, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
High School Diploma -
Canyon High School
Canyon Country, CA06.1990
Skills
Obtain a position where I will utilize my experience in customer service, sales, implementation, and relationship management,
Timeline
Operation Specialist II
Riverview Community Bank
07.2023 - 06.2024
Treasury Management Specialist
RWC Consulting Group
10.2022 - 07.2023
Community Operations Assistant
Holland Partner Group
07.2022 - 01.2023
Client Service Representative II
Riverview Community Bank
04.2013 - 06.2022
Personal Banker II
West Coast Bank
02.2003 - 11.2012
Office Manager
Synsvoll Chiropractic
08.2002 - 02.2003
High School Diploma -
Canyon High School
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