Brenda Winder
Cross Roads,TX
Summary
Results driven Medical Biller with over 10 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
38
38
years of professional experience
Work History
Medical Billing and Collections Specialist
Cook Childrens Pediatric Surgery Center
Prosper, TX
10.2022 - Current
- Resolved billing discrepancies with insurance companies and patients.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Reconciled accounts receivable reports to ensure accuracy of payments received.
- Maintained detailed records of all billing activities in compliance with company policies and procedures.
- Utilized various software programs to enter data into the system accurately.
- Analyzed account receivables aging report to identify delinquent accounts.
- Tracked payments received from third-party payers such as Medicare and Medicaid providers.
- Assisted in preparation of audits by providing required documentation upon request.
- Collaborated closely with other departments such as clinical staff, front desk personnel., to ensure accurate coding of services provided.
- Participated in ongoing training sessions to stay abreast of changing industry trends and best practices.
- Take billing calls, questions and concerns from patients and third party carriers.
- Entered patient charges and payments into electronic health records.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Submitted claims to insurance companies.
Front Desk Receptionist
ADEC
Wasilla, AK
06.2020 - 07.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Medical Biller
Generations Medical Center
Wasilla, AK
10.2017 - 02.2019
- Followed up on unpaid or denied claims in a timely manner.
- Resolved billing discrepancies with insurance companies and patients.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Reconciled accounts receivable reports to ensure accuracy of payments received.
- Processed credit card payments from patients for medical services rendered.
- Utilized various software programs to enter data into the system accurately.
- Generated monthly financial statements for review by management team.
- Analyzed account receivables aging report to identify delinquent accounts.
- Took billing calls, questions and concerns from patients and third party carriers.
Administrative Assistant
Lee Mitchell Century 21
Wasilla, AK
02.2015 - 09.2017
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Conducted property inspections to ensure compliance with safety regulations prior to listing or sale.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Collected feedback from customers after closing deals in order to improve services provided by the agency.
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
Front Desk Receptionist
Mat-Su Title
Wasilla, AK
12.2012 - 06.2014
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Pulled property disclosures
- Filed liens with the borough
Library Assistant
Colony High School
Palmer, AK
07.2009 - 12.2012
- Developed programs to promote literacy and community involvement with the library.
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Pass Port Agent
Collections Agent
Medical Air Supply
Ft. Worth, TX
04.1986 - 05.2007
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Drafted letters to debtors informing them of their delinquent status.
- Filed legal documents such as court summonses and liens against delinquent debtors.
Education
Associate of Science -
Cero Cosa Community College
Ridgecrest, CA12-2006
Skills
- Insurance Verification
- Conflict Resolution Abilities
- HIPAA Compliance
- Account Reconciliation
- Property Liens
- Administrative Support
References
References available upon request.
Timeline
Medical Billing and Collections Specialist
Cook Childrens Pediatric Surgery Center
10.2022 - Current
Front Desk Receptionist
ADEC
06.2020 - 07.2021
Medical Biller
Generations Medical Center
10.2017 - 02.2019
Administrative Assistant
Lee Mitchell Century 21
02.2015 - 09.2017
Front Desk Receptionist
Mat-Su Title
12.2012 - 06.2014
Library Assistant
Colony High School
07.2009 - 12.2012
Collections Agent
Medical Air Supply
04.1986 - 05.2007
Associate of Science -
Cero Cosa Community College
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