BRENDA WINESETT JESSUP
Longs,USA
Summary
I love to work and the company that chooses me will be pleased with my customer service skills, my dependability, and my eagerness to excel. My hard work has been recognized with many awards including Employee of the year, month, and the coveted and prestigious Chairman's award.
Overview
29
29
years of professional experience
Work History
Elementary School Librarian
GLCS Non Profit
Walkertown, NC
08.2021 - Current
- Promoted reading comprehension and literary appreciation through engaging book talks and reading programs.
- Cultivated partnerships with local organizations such as public libraries or cultural institutions to provide additional educational opportunities for students.
- Organized successful fundraising events for the acquisition of new resources or improvements in the school library''s facilities.
- Managed an extensive collection of print and digital materials, ensuring access to high-quality resources for academic success.
- Ensured efficient circulation processes by maintaining accurate records of borrowed materials and addressing overdue items promptly.
- Increased parent involvement by hosting annual tea parties in the library for students promoted to middle school level.
- Increased parent involvement by implementing a summer reading program for elementary level, complete with prizes for most books read.
- Held biannual book sales to raise money for new books and library materials.
- Trained student volunteers in various aspects of library operations such as shelving books, assisting patrons, and organizing special events.
- Collaborated with teachers to develop cross-curricular projects, integrating library resources into classroom instruction.
- Catalogued and organized books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
- Taught children about library practices via individual and group instruction.
- Oversaw media, catalog and instructional areas.
- Worked with teachers to provide students with lifelong learning and research skills.
- Tracked loans of media equipment and materials.
- Directed total budgeting, purchasing and scheduling operations and wrote successful fundraising letters to fund innovative library and media projects.
- Began the “Library buddy” program to foster a positive library experience with younger students. Also held a Gingerbread Man book reading along with the decorating of Gingerbread men cookies.
Reservations Sales Specialist and Tariff
American Airlines
Winston-Salem, North Carolina
06.2008 - 04.2021
- Entered customer reservations into Sabre GDS including check-in and check-out times.
- Achieved performance levels for individual talk time, quality, and sales percentages with expert call control.
- Delivered highest level of customer service and expedited customers' rental requests.
- Communicated information clearly and accurately to customers desiring domestic or international reservations.
- Achieved complete customer satisfaction by investigating and resolving reservation issues.
- Fielded telephone, email, and web-chat inquiries for domestic or international reservations.
- Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees.
- Managed formal travel needs, including documentation such as tickets and travel insurance paperwork utilizing Timatic and Sabre GDS.
- Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance.
- Helped passengers find designated locations for baggage checking and aircraft boarding.
- Reviewed schedule changes and or cancellations of flights and offered protection.
- Resolved customer concerns, including tracing lost, delayed and misdirected baggage.
- Met customer travel needs by matching services with personal preferences and requirements.
- Maintained accurate computer inventory records detailing available passenger space.
- Calculated travel fares and service fees to offer competitive pricing structures.
- Drove sales by promoting trendy destinations, tour packages, and travel services.
- Conversed with customers to evaluate travel needs and preferences.
- Boosted sales by promoting destinations, packages and travel services.
- Educated customers about facility amenities and available guests services by patiently answering all questions.
- Trained new team members on company policies, systems, and sales techniques for consistent service quality. Trained new Tariff members on international fares and taxes for each country transited and/or stopovers.
International Reservation and Ticket Agent
United Airlines
Dulles Airport Chantilly, Virginia
03.1996 - 01.2008
- Calculated international travel fares, taxes, and service fees to offer competitive pricing structures.
- Met customer travel needs by matching services with personal preferences and requirements.
- Resolved customer concerns, including tracing lost, delayed and misdirected baggage.
- Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees.
- Conversed with customers to evaluate travel needs and preferences.
- Helped passengers find designated locations for baggage checking and aircraft boarding.
- Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance.
- Kept passengers moving smoothly by using PA system to announce arrivals and departures.
- Maintained accurate computer inventory records detailing available passenger space.
- Managed formal travel needs, including documentation such as tickets and travel insurance paperwork.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Verified passenger identification and processed required travel documents for smooth boarding procedures utilizing Timatic.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
- Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Checked baggage at gate and loaded onto ramp.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Cross trained in answering Customer Relations complaints and offered resolutions to solve problems associated with airline cancellations, delays, and lost baggage.
Education
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Forsyth technical college
Winston-Salem, North Carolina10.1992
Skills
- Exceed productivity goals
- Exceed time management expectations
- Arrive to work on time and prepared to excel
- Exceed customer service levels
- Resolve customer service issues
Languages
German
Limited Working
Timeline
Elementary School Librarian
GLCS Non Profit
08.2021 - Current
Reservations Sales Specialist and Tariff
American Airlines
06.2008 - 04.2021
International Reservation and Ticket Agent
United Airlines
03.1996 - 01.2008
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Forsyth technical college