Enjoy volunteering
Brenda Wintzell
Property Manager, Customer Service Clinician
Cincinnati,OH
Summary
I am a seasoned woman with many life skills dealing with all kinds of people in all kinds of life circumstances. I have used people skills most of my life in customer service areas of many different businesses.
I have owned and managed my own rental properties since I was 23 years old.
I have worked with investors and customers in a buy-here-pay-here car business in Florida.
I work well with everyone of any station in life.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Marketing/Sales Consultant
Lydia Cladek,
Customer Service Agent
Coney Island Amusement Park
Cincinnati, OH
2022.06 - Current
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Adapted to new applications and maintained knowledge of current technologies.
Food Service Team Member
Coney Island Amusement Park
Cincinnati, Ohio
2021.05 - 2022.09
- Prepared food orders to support waitstaff and other team members.
- Received orders from customers and input into order management system.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Pool Monitor
Riverview Club
St. Augustine, Florida
2013.06 - 2015.01
- Monitored inventory of all pool tools and toys.
- Handed out towels to each guest upon entry to pool area.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Verified safety compliance and regulations in pool area by monitoring social distancing and communicating rules to visitors.
- Inspected restrooms and locker rooms for cleanliness hourly.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Marketing/Sales Consultant
Lydia Cladek, Inc.
St. Augustine, Florida
2000.01 - 2010.03
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Consistently exceeded new sales growth quotas for [Product or Service].
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Developed and maintained [Number] customer relationships to increase sales by [Number]%.
- Prospected new sales leads from directories, referrals and partners.
- Exceeded established sales goals and increased client retention.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Connected customers with services based on individual needs and vendor capabilities.
Education
Associate of Arts - Business Administration And Management
University of Cincinnati
Cincinnati, Ohio 1973.09 - 1975.06
Associate of Arts - Business Management
Ohio University
Athens, OH 1971.09 - 1973.06
Associate of Arts - Cosmetology
St. Augustine Technical Center
St. Augustine, Fl 1994.09 - 1995.05
Skills
Customer Relations
Revenue Generation
Staff Training
Account servicing
Retention strategies
[Industry] expertise
Lead prospecting
Strategic planning
Interests
Timeline
Customer Service Agent
Coney Island Amusement Park
2022.06 - Current
Food Service Team Member
Coney Island Amusement Park
2021.05 - 2022.09
Pool Monitor
Riverview Club
2013.06 - 2015.01
Marketing/Sales Consultant
Lydia Cladek, Inc.
2000.01 - 2010.03
Associate of Arts - Cosmetology
St. Augustine Technical Center
1994.09 - 1995.05
Associate of Arts - Business Administration And Management
University of Cincinnati
1973.09 - 1975.06
Associate of Arts - Business Management
Ohio University
1971.09 - 1973.06
Marketing/Sales Consultant
Lydia Cladek,