Brenda Wojton
Muskegon,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Lending Contact Center Advisor
Community Choice Credit Union
Muskegon, MI
05.2021 - Current
- Assists members with loan applications, ensuring accuracy and completeness of all information provided.
- Provide customer service support by responding to inquiries from borrowers regarding the status of their loans.
- Verified accuracy of data entered into automated systems while maintaining confidentiality of borrower information.
- Maintained up-to-date knowledge of lending policies and procedures in order to provide accurate information to members.
- Developed effective working relationships with team members across multiple departments.
- Attend regular training sessions on updates and changes within the industry or organization.
- Answer incoming calls from members and provide assistance with product inquiries, lending questions, and other member service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintain high levels of professionalism while interacting with members via phone or email.
- Perform outbound calls to go over applications and set closings.
Loan Officer
First General Credit Union
Muskegon, MI
09.2017 - 05.2021
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled members on debt management and repayment plans.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Explained various types of loans available to members and their associated terms and conditions.
- Provided members service support throughout the entire process from application through closing.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Responded promptly to members inquiries regarding their accounts or other matters related to consumer lending operations.
- Identified opportunities for cross-selling additional products and services.
- Participated in community events to promote bank's consumer lending services.
- Conducted detailed reviews of loan applications to determine creditworthiness and risk levels.
Customer Champion II
FirstMerit Bank
Muskegon, MI
05.2009 - 01.2015
- Provided guidance and assistance with the completion of loan documents in accordance with applicable regulations.
- Established relationships with potential customers through referrals, promotional events and cold calling campaigns.
- Assisted borrowers throughout the entire loan process from application submission through closing.
- Conducted regular performance reviews for employees to identify areas of improvement.
Lead Teller Supervisor
National City Bank
Muskegon, MI
01.1989 - 03.2009
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
Education
High School Diploma -
Mona Shores High School
Muskegon, MI06-1988
Skills
- Credit analysis
- Financial Assessment
- Documentation Review
- Loan Underwriting
- Loan Servicing
- Customer Relations
- Loan Processing Coordination
- Application Review
- Creditworthiness Determination
- Income Evaluation
- Credit History Review
- Reliability
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Professional Demeanor
Timeline
Lending Contact Center Advisor
Community Choice Credit Union
05.2021 - Current
Loan Officer
First General Credit Union
09.2017 - 05.2021
Customer Champion II
FirstMerit Bank
05.2009 - 01.2015
Lead Teller Supervisor
National City Bank
01.1989 - 03.2009
High School Diploma -
Mona Shores High School
Similar Profiles
Melanie SmithMelanie Smith
Personal Advisor at Community Choice Credit UnionPersonal Advisor at Community Choice Credit Union
Matthew WhiteMatthew White
Account Executive at Community Choice Credit UnionAccount Executive at Community Choice Credit Union
Dean HindleyDean Hindley
Personal Advisor at Community Choice Credit UnionPersonal Advisor at Community Choice Credit Union